SUPPORT AND RESPONSE TIME. (i) Licensor shall provide telephone support solely for the reporting and correction of suspected Errors ("Support") Monday through Friday, 9:30 a.m. to 5:30 p.m., Mountain Standard Time, except Licensee holidays ("Maintenance Period"). Licensor will also have personnel on call outside of the Maintenance Period during which time Licensee may request Maintenance Services. Maintenance Services, both in and outside of the Maintenance Period, shall be provided as set forth below.
Appears in 5 contracts
Samples: License Agreement (Cumetrix Data Systems Corp), License Agreement (Cumetrix Inc), License Agreement (Cumetrix Data Systems Corp)
