Support By Viaquo Sample Clauses

Support By Viaquo. Viaquo shall at its expense provide "second tier" or -------------------- backline support to SiVault, including: (a) providing electronic mail or telephone support to SiVault with respect to non-routine SiVault operational problems encountered by SiVault or its End Users; and (b) tracking Program Errors in Software Products reported by SiVault, and using commercially reasonable efforts to provide fixes or workarounds for material Program Errors. Upon SiVault's request, Viaquo may at its discretion furnish technical personnel for on-site assistance to SiVault to resolve Program Errors. In such event, Sivault shall pay Viaquo's then-current standard consulting fees for such support, plus reimburse Viaquo for travel and other costs incurred in connection therewith.
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Related to Support By Viaquo

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