Common use of Support Fees Clause in Contracts

Support Fees. i. On-site Support Hours for GPS Events. (not applicable for GPS Samples and Publisher): Service Provider shall provide one person to assist on-site with an event organized through GPS Events. For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event. On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel. Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support. Any On-Site Support cancelled less than one hour before the scheduled time for that On-Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours. Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour. For example, if Service Provider provides three hours and thirty minutes of On- site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour. Cancellation of scheduled Online Support will not be accepted later than one (1) hour before the start time of the On- site Support. i. Online Support/Training. this feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional Online Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

Support Fees. i. On-site Support Hours for GPS Events. (not applicable for GPS Samples and Publisher): Service Provider shall provide one person to assist on-site with an event organized through GPS Events. For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event. On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel. Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support. Any On-Site Support cancelled less than one hour before the scheduled time for that On-Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours. Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour. For example, if Service Provider provides three hours and thirty minutes of On- On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour. Cancellation of scheduled Online Support will not be accepted later than one (1) hour before the start time of the On- site Support. i. ii. Online Support/Training. this feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional Online On-site Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

Support Fees. i. On-site Support Hours for GPS Events. (not applicable for GPS Samples and Publisher): Service Provider shall provide one person to assist on-site with an event organized through GPS Events. For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or UK, (iii) Paris, France, or (iv) Madrid, Spain, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event. On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel. Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support. Any On-Site Support cancelled less than one hour before the scheduled time for that On-On- Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours. Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour. For example, if Service Provider provides three hours and thirty minutes of On- On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour. Cancellation of scheduled Online Support will not be accepted later than one (1) hour before the start time of the On- site Support. i. ii. Online Support/Training. this feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional Online Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.,

Support Fees. i. On-site Support Hours for GPS Events. (not applicable for GPS Samples and PublisherSamples): Service Provider shall provide one person to assist on-site with an event organized through GPS Events. For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) ParisMilan, FranceIT, Service Provider personnel shall be available upon sufficient sufficient prior notice to provide On-site Support for the use of GPS Events at an event. On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel. Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support. Any On-Site Support cancelled less than one hour before the scheduled time for that On-Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours. Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour. For example, if Service Provider provides three hours and thirty minutes of On- On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour. Cancellation of scheduled Online Support will not be accepted later than one (1) hour before the start time of the On- site Support. i. Online Support/Training. this feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional Online Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

Support Fees. i. On-site Support Hours for GPS Events. (not applicable for GPS Samples and PublisherSamples): Service Provider shall provide one person to assist on-site with an event organized through GPS Events. For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) ParisMilan, FranceIT, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event. On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel. Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support. Any On-Site Support cancelled less than one hour before the scheduled time for that On-Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours. Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour. For example, if Service Provider provides three hours and thirty minutes of On- On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour. Cancellation of scheduled Online Support will not be accepted later than one (1) hour before the start time of the On- site Support. i. Online Support/Training. this feature is the number of Training hours included in a Service Plan. If Customer has a location in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Customer can request that Service Provider perform the Training at that location. Otherwise, all Training shall be conducted remotely. If Customer prefers Training in a language other than English, Customer should contact Service Provider regarding this request as early as possible. Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support. Customer will be charged, and will be obligated to pay, for any Training hours cancelled less than one hour before the scheduled time. Please note that Training cannot be requested in periods of less than an hour and, for purposes of determining usage of Training hours, all partial Training hours will be rounded up to the next whole hour. For example, if Service Provider provides one hour and thirty minutes of Training, that will be treated for account management and, if applicable, invoicing purposes as four hours. Additional Online Support hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.