Service Plans and Availability Sample Clauses

Service Plans and Availability. 3.1 All service/support shall be provided in English unless Customer makes arrangements with Service Provider to receive service/support in an alternate language. Service Provider does not guarantee the availability of service/support in any language other than English. 3.2 There are three levels of Service Plan available from Service Provider. Each coverage level provides a specific level of support service, as defined below. Customer has selected one of the Service Plan as provided in the Order Form and only its Service Scope as described below is provided by Service Provider under this SLA. Remote Support Email support; live screen sharing; help section Phone support; email support; live screen sharing; help section Phone support; email support; live screen sharing; help section Dedicated CSM N/A Included Included Service Window Monday - Friday, 9 AM-6 PM Monday - Friday, 9 AM-6 PM Monday AM-6 PM - Friday, 9 Response Time 1 Business Day 6 Business Hours 3 Business Hours Review Sessions 1 x Per Year request) (upon 2 x Per Year request) (upon 4 x Per Year (upon request) On-site Support Hours for GPS Events No On-site Support hours included; On-site Support hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour 2 On-site Support hours included; additional On-site Support hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour 4 On-site Support hours included; additional On-site Support hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour Online Support/Training No Training hours included; Training hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour 6 Hours included; additional Training hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour 9 Hours included; additional Training hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour Discover Setup N/A 1 Brand 2 Brands Maintenance Included Included Included Backups Daily Data Backups Daily Data Backups Daily Data Backups System Updates Included Included Included PRICING Included packages with all Provided Form in the Order Provided in the Order Form
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Service Plans and Availability. 3.1. All service/support shall be provided in English or Spanish unless Customer makes arrangements with Service Provider to receive service/support in an alternate language (such as French or Italian). 3.2. There are two levels of Service Plan available from Service Provider. Each coverage level provides a specific level of support service, as defined below. Customer has selected one of the Service Plan as provided in the Order Form and only its Service Scope as described below is provided by Service Provider under this SLA. FEATURE GURU GENIUS Remote Support Phone support; email support; live screen sharing; help section Phone support; email support; live screen sharing; help section Dedicated CSM Included Included Service Window Monday – Friday, 9 AM-6 PM Monday – Friday, 9 AM-6 PM Response Time 6 Business Hours 3 Business Hours Review Sessions 2 x Per Year (upon request) 4 x Per Year (upon request) On-site Support Hours for GPS Events 2 On-site Support hours included; additional On-site Support hours available for purchase at US$200/Hour, £100/ Hour, 4 On-site Support hours included; additional On-site Support hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour €125/Hour Online Support/Training 6 Hours included; additional Training hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour 9 Hours included; additional Training hours available for purchase at US$200/Hour, £100/ Hour, €125/Hour Maintenance Included Included Backups Daily Data Backups Daily Data Backups System Updates Included Included PRICING Provided in the Order Form Provided in the Order Form
Sample 1

Related to Service Plans and Availability

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • FUNDING AVAILABILITY This Contract is contingent upon the continued availability of funding. If funds become unavailable through the lack of appropriations, legislative or executive budget cuts, amendment of the Appropriations Act, state agency consolidation or any other disruptions of current appropriations, DFPS will reduce or terminate this Contract.

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