Support for Products by Distributor. Distributor agrees that it shall provide professional services and initial product support in a professional and workmanlike manner without assistance from Supplier. Further, Distributor shall be responsible for delivering First Level and Second Level support to the Registered End-User of the Products distributed hereunder in accordance under the terms of this Agreement. Distributor shall make commercially reasonable efforts to ensure that all questions regarding the use or operation of the Products are addressed to and answered by Distributor, and Distributor will not represent to any third party that Supplier is available to answer any End-User's questions directly. Supplier may refer any End-User First Level and Second Level support questions relating to the Products distributed hereunder to Distributor.
