Technical Support and Training. At the reasonable request of the ------------------------------ Customer, Supplier shall promptly make available at the installation site a field engineer to render installation assistance as required by Customer. The foregoing will be provided at the charges set forth in Exhibit A to Customer, not withstanding the foregoing, within the first 60 days of the warranty period following installation, as set forth in Section B.7. a, [***] assistance. After the first sixty (60) of the warranty period following installation, this field installation assistance shall be paid for by the [***].
Technical Support and Training. Motorola shall have no obligation to provide technical assistance or other support (including any upgrades, updates or new releases) with respect to any of the Technology licensed under these PCS Sector Terms. Such excluded services may be provided under a separate written agreement on such terms and conditions as the parties agree upon in writing.
Technical Support and Training. 1. Help-Desk Support - Supplier shall provide telephone support and technical advice to assist SBC in diagnosing and solving any problems it may encounter in the installation, operation and use of the Software. Supplier shall provide SBC with an escalation document, identifying persons and telephone numbers to whom it may direct problems that are not solved at the Help Desk. If Supplier does not operate its Help Desk around the clock, over weekends, or on holidays, then Supplier shall provide an additional telephone number to which SBC may direct problems in cases of emergency arising after the normal business hours of the Help Desk, over weekends, and on holidays.
2. [**] - Supplier shall [**].
3. Revisions - Whenever Supplier provides SBC with any Enhancement Modification of any Computer Program provided under this Agreement or any Order, Supplier shall also provide SBC with a Revision to the corresponding Documentation; provided, however, that Supplier may provide necessary Revisions to the corresponding Documentation, if any, with a subsequent release of the Documentation if the Enhancement Modification is minor.
4. Training - Following Delivery of Software under an Order, Supplier shall provide SBC the number of hours of training in the use of the Software, or training classes in the use of the Software, set forth in the Order, at no additional or separate charge to SBC. SBC may purchase additional hours of training or training classes at a price to be determined in the Order.
5. SBC's Point(s) of Contact - If the Order designates one (1) or more identified persons or an administrative organization within SBC to act on SBC's behalf in dealing with Supplier in relation to Supplier's support obligations under this Agreement, then Supplier shall conduct its dealings with SBC through such identified persons or organization.
Technical Support and Training. At the time a purchase order is entered into by the Parties, they shall determine, negotiating in good faith, the level and extent of technical support appropriate for the Material ordered. However, the Parties hereby agree that the Company shall be entitled to a mutually agreed upon level of ongoing technical support, which shall include field service and assistance, and they further agree that the availability or performance of this technical support service shall not be construed as altering or affecting Supplier's obligations as set forth in Section 4.1 or elsewhere provided for in this Agreement. Further, Supplier shall provide instructors and the necessary instructional material to provide a mutually agreed upon level of training sufficient to train Company's instructors in the installation, planning and practices, operation, maintenance and repair of the Material.
Technical Support and Training. Developer will provide reasonable --------------------------------- technical support and training to Apple or Apple's Subcontractor, if requested by Apple. As set forth in Exhibit 2, Developer has identified its representative(s) having primary responsibility for coordinating/resolving technical support issues related to the Program. In the event that Apple elects to participate in the resolution of an End User's technical problem, the Developer shall provide a problem resolution/response plan to Apple within 2 working days of Apple's request.
Technical Support and Training. For no additional consideration, Intact shall, as reasonably requested by Newco, use its commercially reasonable efforts to render the technical support and training, and advice in connection with familiarizing Newco or its Authorized Manufacturer in the specifications, characteristics and use of the Product to enable Newco to manufacture and commercialize the Product in the Territory as contemplated by this Agreement (For the purpose of this Section 3C, the Parties agree that commercially reasonable efforts shall, at a minimum, be substantially the same effort that Intact provided to other manufacturers and distributors of the Product). Unless otherwise agreed in writing by the Parties, any assistance and training provided by Intact at Intact’s site in the United States, and all ancillary expenses (including without limitation travel and accommodation) associated with the attendance of any personnel at such training, excluding Intact staff, will be the sole responsibility of Newco, or its Authorized Manufacturer if the Authorized Manufacturer receives the training. If initial training requires that Intact personnel visit the operations in China, then Intact shall cover those expenses, so long as those expenses are reasonable. Such expenses would exclude any expenses associated with the attendance of Huiheng or Newco personnel at such training in China. Both Parties agree that Newco shall establish a budget to cover reasonable travel expenses for Newco and Intact personnel relating to the business of Newco once Newco is cash flow positive.
Technical Support and Training. From time-to-time, and depending on Services that Company may use, System Managers or System Users may request Bank to provide technical support or additional training. This technical support or training may be provided via telephone or on-site. Assistance provided via telephone may include the use of tools that grant Bank employees access to Company’s hardware and software. Company agrees that any System Manager or System User who interacts with Bank has permission to receive technical support or training, which may include remote PC support, from a Bank employee or Designated Service Provider. Company is responsible and liable for the following:
a. Ensuring that any System Manager or System User accessing Company’s computers have permission to do so;
b. Making available the appropriate IT personnel to grant access and render updates that System Manager or System User cannot render; and,
c. Confidentiality and the securing of Company’s data, software, and hardware. Company agrees that Bank is not responsible or liable for the following:
d. Access by third parties, with or without Company’s authorization, to Company’s data, software, or hardware; and,
e. Exploitations of security gaps, weakness, or flaws (whether known or unknown) that may exist in the equipment used to provide technical support or training. Bank is not responsible for bad memory, failure of hard drives, power supplies, motherboards, or any other hardware failures that may occur under normal use while machines are being remotely controlled. Bank is also not responsible for any data loss, although Bank will attempt to minimize the chance data loss will occur. Company agrees to require all System Managers and System Users to complete online banking security training courses offered in Bank’s learning center. Courses are designed to inform Company about digital security and policies and procedures to assist in protecting Company from fraud and data breaches. Additional information may be available from time-to-time in Service Documentation made available by Bank to Company.
Technical Support and Training. The College is committed to providing the best training and technical support possible to instructors of online courses both during the developmental period and when the course is offered. Faculty and staff who intend to create online courses must be trained in the technology, special skills and methods necessary for online instruction including retraining to address changes in technology. Training will be offered by the College at a mutually agreeable time. The statement of principle contained herein and the commitment to training contained herein are not subject to the arbitration step of the grievance process. To have well developed online course offerings, the College will identify courses for development at least one (1) full semester before the first delivery of that course. For example, development must be initiated by the end of a current fall semester to be delivered for the next fall semester. The first time a member develops a course, they will receive a 3 contact hour load reduction or 3 hours of weekly release time for staff to participate in a training and development offering where the member will be trained on best practices and teaching methods in the College’s online Learning Management System (LMS). By the end of that training, the College will review and approve the course before delivery. After a member is trained in online development, future courses that are developed require the same review and approval before delivery. In future developments, training is optional but will not qualify for a load reduction.
Technical Support and Training. 17.1. With effect from the Commencement Date and for the duration of this Agreement the Licensor shall provide in respect of each of the MMS Licensed Programs such category of Technical Support within such Response Time as shall be indicated in Part 11 of the Information Schedule.
17.2. The Licensee shall supply in writing to the Licensor a detailed description of any fault requiring Technical Support and the circumstances in which it arose forthwith upon becoming aware thereof.
17.3. Technical Support shall not include the diagnosis and rectification of any fault resulting from -
17.3.1. the improper use, operation or neglect of the MMS Licensed Program Materials or the equipment on which they are operated;
17.3.2. the modification of the MMS Licensed Programs or their merger (in whole or in part) with any other software, unless such modification or merger has been carried out with the written consent of the Licensor and, in such event, has been carried out in accordance with any conditions or restrictions set out by the Licensor in such written consent;
17.3.3. the use of the MMS Licensed Programs on any equipment other than that for which they are specified;
17.3.4. the failure by the Licensee to implement recommendations in respect of or solutions to faults previously advised by the Licensor;
17.3.5. any repair, adjustment, alteration or modification of the MMS Licensed Programs by any person other than the Licensor without the Licensor’s prior written consent;
17.3.6. the Licensee’s failure to install and use any MMS New Release within 14 days of receipt thereof;
17.3.7. the use of the MMS Licensed Programs for a purpose for which they were not designed.
17.4. The Licensor shall upon request by the Licensee provide Technical Support notwithstanding that the fault results from any of the circumstances described in Clause 11.3 above. The Licensor shall in the circumstances described in Clause 11.3 above be entitled to levy additional charges at its then time and materials charge rates, which shall be payable by the Licensee (together with value added tax thereon) within 30 days of receipt of an invoice therefor.
17.5. The Licensor shall provide to the Licensee the training referred to in Clause 8.2 above plus the training set out in Part 12 of the Information Schedule at no additional fee to the Licensee, provided that the cost of travel and accommodation in providing such training shall be for the account of the Licensee. All training in addition there...
Technical Support and Training. CONSULTANT shall provide the District with all required technical support and training on the use of all GeoViewer applications in accordance with the requirements contained in Exhibit “C”; and
