Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Connections will, at its own expense, repair damage to or, at Connections' option, replace Connections Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Connections Equipment wear and tear, or technical malfunction of the system or network operated by Connections. The Subscriber Materials contain details on contacting Connections for this support. (b) Unless I have obtained a Connections service protection plan (if available in my area), I agree that I am responsible for all wiring, equipment and related software installed in my residence that is not Connections Equipment or Connections -licensed Software and Connections will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any Gateway or DSL modem, cabling or other equipment (other than Connections Equipment or Connections -licensed Software). Connections will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by Connections. (c) I agree that Connections has no responsibility for the operation of any equipment, software or service other than the Services, the Connections Equipment and the Connections -licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as "cable ready" or "digital cable ready," may not be able to receive or utilize all available Services without the addition of a Connections converter box or other Connections Equipment for which a fee may be charged. If I receive HSD Service, Connections has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party's material. (d) If Connections determines that non- Connections cabling or equipment connecting my residence to Connections Equipment installed on the side of or adjacent to my residence (i.e., at a ground block) is the cause of a service problem, I agree that Connections may charge me to resolve such service problem. If available from Connections in my area, I may subscribe to a Connections service protection plan that covers service related calls within my residence. If any other support Services are available from Connections, such Services will be at additional charges as described in Connections' price list.
Appears in 3 contracts
Samples: Business Services Subscriber Agreement, Residential Services Clec Subscriber Agreement, Business Services Subscriber Agreement
Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Connections willWave Broadband shall, at its own expense, repair damage to or, at Connections' Wave Broadband’s option, replace Connections Wave Broadband Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Connections Wave Broadband Equipment wear and tear, or technical malfunction of the system or network operated by ConnectionsWave Broadband. The Subscriber Materials contain details on contacting Connections Wave Broadband for this support.
(b) Unless I have obtained a Connections service protection plan (if available in my area), I agree that I am responsible for all wiring, equipment and related software installed in my residence the Service Site that is not Connections Wave Broadband Equipment or Connections -licensed Wave Broadband-licensed Software and Connections Wave Broadband will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any Gateway or DSL cable modem, cabling or other equipment (other than Connections Wave Broadband Equipment or Connections -licensed Wave Broadband-licensed Software). Connections Wave Broadband will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by ConnectionsWave Broadband.
(c) I agree that Connections Wave Broadband has no responsibility for the operation of any equipment, software or service other than the Services, the Connections Wave Broadband Equipment and the Connections -licensed Wave Broadband- licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as "“cable ready" ” or "“digital cable ready," ” may not be able to receive or utilize all available Services without the addition of a Connections Wave Broadband converter box or other Connections Wave Broadband Equipment for which a fee may be charged. If I receive HSD Service, Connections Wave Broadband has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party's ’s material.
(d) If Connections Wave Broadband determines that non- Connections non-Wave Broadband cabling or equipment connecting my residence the Service Site to Connections Wave Broadband Equipment installed on the side of or adjacent to my residence the Service Site (i.e., at a ground block) is the cause of a service problem, I agree that Connections Wave Broadband may charge me to resolve such service problem. If available from Connections in my area, I may subscribe to a Connections service protection plan that covers service related calls within my residence. If any other support Services services are available from ConnectionsWave Broadband, such Services services will be at additional charges as described in Connections' price list.by Wave Broadband
Appears in 2 contracts
Samples: Business Services Subscriber Agreement, Business Services Subscriber Agreement
Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Connections willHiPer Networks shall, at its own expense, repair damage to or, at Connections' HiPer Networks’ option, replace Connections HiPer Networks Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Connections HiPer Networks Equipment wear and tear, or technical malfunction of the system or network operated by ConnectionsHiPer Networks. The Subscriber Materials contain details on contacting Connections HiPer Networks for this support.
(b) Unless I have obtained a Connections service protection plan (if available in my area), I agree that I am responsible for all wiring, equipment and related software installed in my residence the Service Site that is not Connections HiPer Networks Equipment or Connections -licensed HiPer Networks-licensed Software and Connections HiPer Networks will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any Gateway or DSL cable modem, cabling or other equipment (other than Connections HiPer Networks Equipment or Connections -licensed HiPer Networks-licensed Software). Connections HiPer Networks will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by ConnectionsHiPer Networks.
(c) I agree that Connections HiPer Networks has no responsibility for the operation of any equipment, software software, or service other than the Services, the Connections HiPer Networks Equipment and the Connections -licensed HiPer Networks- licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as "“cable ready" ” or "“digital cable ready," ” may not be able to receive or utilize all available Services without the addition of a Connections HiPer Networks converter box or other Connections HiPer Networks Equipment for which a fee may be charged. If I receive HSD Service, Connections HiPer Networks has no responsibility to support, maintain or repair any equipment, software software, or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical problems arising from such equipment, software software, or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party's ’s material.
(d) If Connections HiPer Networks determines that non- Connections non-HiPer Networks cabling or equipment connecting my residence the Service Site to Connections HiPer Networks Equipment installed on the side of or adjacent to my residence the Service Site (i.e., at a ground block) is the cause of a service problem, I agree that Connections HiPer Networks may charge me to resolve such service problem. If available from Connections in my area, I may subscribe to a Connections service protection plan that covers service related calls within my residence. If any other support Services services are available from ConnectionsHiPer Networks, such Services services will be at additional charges as described in Connections' price listby HiPer Networks.
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