Common use of Support; Service and Repairs Clause in Contracts

Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Gold Coast Broadband shall, at its own expense, repair damage to or, at Gold Coast Broadband’s option, replace Gold Coast Broadband Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Gold Coast Broadband Equipment wear and tear, or technical malfunction of the system or network operated by Gold Coast Broadband. The Subscriber Materials contain details on contacting Gold Coast Broadband for this support. (b) I agree that I am responsible for all wiring, equipment and related software installed in the Service Site that is not Gold Coast Broadband Equipment or Gold Coast Broadband-licensed Software and Gold Coast Broadband will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any cable modem, cabling or other equipment (other than Gold Coast Broadband Equipment or Gold Coast Broadband-licensed Software). Gold Coast Broadband will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by Gold Coast Broadband. (c) I agree that Gold Coast Broadband has no responsibility for the operation of any equipment, software or service other than the Services, the Gold Coast Broadband Equipment and the Gold Coast Broadband-licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as “cable ready” or “digital cable ready,” may not be able to receive or utilize all available Services without the addition of a Gold Coast Broadband converter box or other Gold Coast Broadband Equipment for which a fee may be charged. If I receive HSD Service, Gold Coast Broadband has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical Gold Coast Broadband Business Services Subscriber Agreement Revision Date – May 2017 problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party’s material. (d) If Gold Coast Broadband determines that non-Gold Coast Broadband cabling or equipment connecting the Service Site to Gold Coast Broadband Equipment installed on the side of or adjacent to the Service Site (i.e., at a ground block) is the cause of a service problem, I agree that Gold Coast Broadband may charge me to resolve such service problem. If any support services are available from Gold Coast Broadband, such services will be at additional charges as described by Gold Coast Broadband

Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Gold Coast Wave Broadband shallwill, at its own expense, repair damage to or, at Gold Coast Wave Broadband’s option, replace Gold Coast Wave Broadband Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Gold Coast Wave Broadband Equipment wear and tear, or technical malfunction of the system or network operated by Gold Coast Wave Broadband. The Subscriber Sub- xxxxxxx Materials contain details on contacting Gold Coast Wave Broadband for this support. (b) Unless I have obtained a Wave Broadband service protection plan (if available in my area), I agree that I am responsible for all wiring, equipment and related software installed in the Service Site my resi- dence that is not Gold Coast Wave Broadband Equipment or Gold Coast Wave Broadband-licensed Software and Gold Coast Wave Broadband will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any cable modem, cabling or other equipment (other than Gold Coast Wave Broadband Equipment or Gold Coast Wave Broadband-licensed SoftwareSoft- xxxx). Gold Coast Wave Broadband will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by Gold Coast Wave Broadband. (c) I agree that Gold Coast Wave Broadband has no responsibility for the operation of any equipment, software or service other than the Services, the Gold Coast Wave Broadband Equipment and the Gold Coast Broadband-Wave Broadband- licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as “cable ready” or “digital cable ready,” may not be able to receive or utilize all available Services without the addition of a Gold Coast Wave Broadband converter box or other Gold Coast Wave Broadband Equipment for which a fee may be charged. If I receive HSD Service, Gold Coast Wave Broadband has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical Gold Coast Broadband Business Services Subscriber Agreement Revision Date – May 2017 problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party’s material. (d) If Gold Coast Wave Broadband determines that non-Gold Coast Wave Broadband cabling or equipment connecting the Service Site my residence to Gold Coast Wave Broadband Equipment installed on the side of or adjacent to the Service Site my residence (i.e., at a ground block) is the cause of a service problem, I agree that Gold Coast Wave Broadband may charge me to resolve such service problem. If available from Wave Broadband in my area, I may subscribe to a Wave Broadband service protection plan that covers service related calls within my residence. If any other support services Services are available from Gold Coast Wave Broadband, such services Services will be at additional charges as described by Gold Coast in Wave Broadband’s price list.

Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Gold Coast Broadband shallI understand that someone 18 years of age or older must be at home for installation or in-home technician visits for upgrade or service repair. BLUE STREAM will, at its own expense, repair damage to or, at Gold Coast BroadbandBLUE STREAM’s option, replace Gold Coast Broadband Equipment, BLUE STREAM Equipment and otherwise attempt to correct interruptions of the Services, due to reasonable Gold Coast Broadband BLUE STREAM Equipment wear and tear, tear or technical malfunction of the system or network operated by Gold Coast BroadbandBLUE STREAM. The Subscriber Materials contain details on contacting Gold Coast Broadband BLUE STREAM for this support. (b) I agree that I am responsible for all wiring, equipment and related software installed in the Service Site my residence that is not Gold Coast Broadband BLUE STREAM Equipment or Gold Coast BroadbandBLUE STREAM-licensed Software and Gold Coast Broadband BLUE STREAM will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual audio-visual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, software or any cable modem, cabling or other equipment (other than Gold Coast Broadband BLUE STREAM Equipment or Gold Coast Broadband-BLUE STREAM- licensed Software). Gold Coast Broadband BLUE STREAM will not support, repair, replace, replace or maintain any Network Interface Card, regardless of whether provided and installed by Gold Coast BroadbandBLUE STREAM. (c) I agree that Gold Coast Broadband BLUE STREAM has no responsibility for the operation of any equipment, software or service other than the Services, the Gold Coast Broadband BLUE STREAM Equipment and the Gold Coast BroadbandBLUE STREAM-licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as “cable ready” or “digital cable ready,” may not be able to receive or utilize all available Services without the addition of a Gold Coast Broadband BLUE STREAM converter box or other Gold Coast Broadband BLUE STREAM Equipment for which a fee may be charged. If I receive HSD HSI Service, Gold Coast Broadband BLUE STREAM has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD HSI Service, whether provided by my ISP, my OLP or a third party. For assistance with technical Gold Coast Broadband Business Services Subscriber Agreement Revision Date – May 2017 problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party’s material. (d) If Gold Coast Broadband BLUE STREAM determines that non-Gold Coast Broadband BLUE STREAM cabling or equipment connecting the Service Site my residence to Gold Coast Broadband BLUE STREAM Equipment installed on the side of or adjacent to the Service Site my residence (i.e., at a ground block) is the cause of a service problem, I agree that Gold Coast Broadband BLUE STREAM may charge me to resolve such service problem. I may subscribe to a BLUE STREAM inside wire maintenance/protection plan that covers service related calls regarding the wiring within my residence. If any other support services Services are available from Gold Coast BroadbandBLUE STREAM, such services Services will be at additional charges as described by Gold Coast Broadbandin BLUE STREAM’s price list. (e) BLUE STREAM will be on time for your cable installation or service calls; however, if we miss a scheduled appointment for installation or service due to the fault of BLUE STREAM for which a fee was to be charged, the installation or service call will be done free of charge. If we miss a scheduled appointment due to the fault of BLUE STREAM for which no fee was to be charged, the customer is entitled to credit, pursuant to applicable regulations. Contact BLUE STREAM for specific credit information.

Support; Service and Repairs. (a) My Services include the right to request reasonable service and maintenance calls to check and correct problems with the Services. Gold Coast Broadband shallwill, at its own expense, repair damage to or, at Gold Coast Broadband’s option, replace Gold Coast Broadband Equipment, and otherwise attempt to correct interruptions of the Services, due to reasonable Gold Coast Broadband Equipment wear and tear, or technical malfunction of the system or network operated by Gold Coast Broadband. The Subscriber Materials contain details on contacting Gold Coast Broadband for this support. (b) I agree that I am responsible for all wiring, equipment and related software installed in the Service Site my residence that is not Gold Coast Broadband Equipment or Gold Coast Broadband-licensed Software and Gold Coast Broadband will have no obligation to install, connect, support, maintain, repair or replace any Computer, television, telephone or telephone answering device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio equipment, any software, or any cable modem, cabling or other equipment (other than Gold Coast Broadband Equipment or Gold Coast Broadband-licensed Software). Gold Coast Broadband will not support, repair, replace, or maintain any Network Interface Card, regardless of whether provided and installed by Gold Coast Broadband. (c) I agree that Gold Coast Broadband has no responsibility for the operation of any equipment, software or service other than the Services, the Gold Coast Broadband Equipment and the Gold Coast Broadband-licensed Software. For instance, I acknowledge that certain commercially available televisions, converter boxes and recording devices, which may be identified by their manufacturers as “cable ready” or “digital cable ready,” may not be able to receive or utilize all available Services without the addition of a Gold Coast Broadband converter box or other Gold Coast Broadband Equipment for which a fee may be charged. If I receive HSD Service, Gold Coast Broadband has no responsibility to support, maintain or repair any equipment, software or service that I elect to use in connection with the HSD Service, whether provided by my ISP, my OLP or a third party. For assistance with technical Gold Coast Broadband Business Services Subscriber Agreement Revision Date – May 2017 problems arising from such equipment, software or Services, I should refer to the Subscriber Materials for information regarding the technical support provided by my ISP or OLP or to the support area of the ISP or OLP or to the relevant third party’s material. (d) If Gold Coast Broadband determines that non-Gold Coast Broadband cabling or equipment connecting the Service Site my residence to Gold Coast Broadband Equipment installed on the side of or adjacent to the Service Site my residence (i.e., at a ground block) is the cause of a service problem, I agree that Gold Coast Broadband may charge me to resolve such service problem. If available from Gold Coast Broadband in my area, I may subscribe to a Gold Coast Broadband service protection plan that covers service related calls within my residence. If any other support services Services are available from Gold Coast Broadband, such services Services will be at additional charges as described by in Gold Coast Broadband’s price list.