Common use of Support Service Clause in Contracts

Support Service. 3.1 Subject to full advance payments for the SUA Period as defined in Section 6, IAR will perform the Support as defined in this Section 3. 3.2 A Licensee using the latest release of a Product is entitled to Support under the terms and conditions of this SUA. Notwithstanding the foregoing, IAR will provide Support for a release of the Product that has been publically released by IAR Systems during the last six months. 3.3 Unless explicitly stated otherwise, IAR will not provide an Error Correction, if i) the Licensee is requesting such for an older version of the Product other than the most recently issued, or ii) the Error has been corrected in a later release. 3.4 Support includes Help desk advice, Error analysis, Error resolution, and updates to newer releases and versions as further described in this Section 3.4.

Support Service. 3.1 Subject to full advance and timely payments for the SUA Period as defined in Section 6, IAR will perform the Support as defined in this Section 3. 3.2 A Licensee using the latest release of a Product is entitled to Support under the terms and conditions of this SUA. Notwithstanding the foregoing, IAR will provide Support for a release of the Product that has been publically released by IAR Systems during the last six months. 3.3 Unless explicitly stated otherwise, IAR will not provide an Error Correction, if i) the Licensee is requesting such for an older version of the Product other than the most recently issued, or ii) the Error has been corrected in a later release. 3.4 Support includes Help desk advice, Error analysis, Error resolution, and updates to newer releases and versions as further described in this Section 3.4.