Support Services and Service Levels. Xpress will provide technical support services, including telephone, email (seven days a week), or other technology support implemented by Xpress, from 7:00 am to 6:00 pm (MST or MDT) for customers within the continental United States. The maximum response time for service shall not exceed 5:00 pm (Customer local time) of the next business day following the request for service by Customer. This support will be limited to the actual use of the Xpress internet payment system.
Appears in 5 contracts
Samples: Gateway and Administrative Service Agreement, Gateway and Administrative Service Agreement, Gateway and Administrative Service Agreement
Support Services and Service Levels. Xpress will provide technical support services, including telephone, email (seven days a week), or other technology support implemented by Xpress, from 7:00 am to 6:00 pm (MST or MDT) for customers within the continental United States. The maximum response time for service shall not exceed 5:00 pm (Customer local time) of the next business day following the request for service by Customer. This support will be limited to the actual use of the Xpress internet payment system.
Appears in 4 contracts
Samples: Gateway Administrative Services Agreement, Gateway Administrative Service Agreement, Gateway Administrative Service Agreement
