Support Services for Software. (a) Subject to Section 6 of these WMS Terms, Hitachi’s software support comprises the support required for the ordinary use of the software in accordance with its Documentation, as provided through: (i) remote telephone support or support via the online portal (“Hitachi Support Portal”) to: (1) identify and assist in resolving the Defect; (2) advise on installation of Updates; (3) and respond to minor software information queries. (ii) on-site intervention and the provision of Patches and Fixes, Service Packs, respectively at Hitachi's sole discretion; and (iii) the provision of access to Updates as and when Hitachi makes them generally available. Additional fees for Updates and/or Upgrades may apply. Access to Updates will be without additional charge where Hitachi provides the Updates on that basis to its general customer base.
Appears in 5 contracts
Samples: Solution Framework Agreement, Solution Framework Agreement, Solution Framework Agreement
Support Services for Software. (a) Subject to Section 6 of these WMS Terms, Hitachi’s software support comprises the support required for the ordinary use of the software in accordance with its Documentation, as provided through:
(i) remote telephone support or support via the online portal (“Hitachi Support Portal”) to: (1) identify and assist in resolving the Defect; (2) advise on installation of Updates; (3) and respond to minor software information queries.
(ii) on-site intervention and the provision of Patches and Fixes, Service Packs, respectively at Hitachi's sole discretion; and
(iii) the provision of access to Updates as and when Hitachi Xxxxxxx makes them generally available. Additional fees for Updates and/or Upgrades may apply. Access to Updates will be without additional charge where Hitachi Xxxxxxx provides the Updates on that basis to its general customer base.
Appears in 1 contract
Samples: Framework Agreement
