Surveillance Approach. Various methods exist to monitor performance. The Commission will use the surveillance methods listed below in the administration of this QASP. PERIODIC INSPECTION. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.) Periodic inspections are intended to monitor: • Employment Growth Plan and Progress • Net Employment Hours Growth • Upward Mobility (Promotions) and Competitive Placement • PL Transactions and Timeliness • Timely PL Addition Requests • PL Service Pricing Updates (base year element only) • Producing NPAs’ Compliance with AbilityOne Regulatory Requirements • Training USER SURVEY. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. Appropriate for high quantity activities that have historically been satisfactory. May also generate periodic and 100% inspections.) User Surveys are intended to monitor: • NPAs’ Training Satisfaction 100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services. May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.) 100% Inspection is intended to monitor: • Allocation and Recommendation Report • Ethical Integrity • Efficiency and Cost Savings • PL Service Pricing Maintenance • CNA Prime Phase-Out/NPA Phase-In • Strategic Communications Surveillance results may be used as the basis for Commission actions related to performance. RATINGS: Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used: EXCEPTIONAL: Performance significantly exceeds agreement requirements to the Government’s benefit. GOOD: Performance exceeds agreement requirements to the Government’s benefit. SATISFACTORY: Performance meets agreement requirements. UNSATISFACTORY: Performance does not meet agreement requirements. To facilitate the surveillance of the CNA quality plan, the Commission will verify CNA compliance with designated Performance Objectives. The specific procedures to be followed in verifying the Performance Objectives are delineated in this plan.
Surveillance Approach. To facilitate the surveillance of the CNA quality plan, the Commission will verify CNA compliance with designated Performance Objectives. The specific procedures to be followed in verifying the Performance Objectives are delineated in this plan. The intent of this surveillance approach is to gain confidence in the CNA’s ability to provide satisfactory services and then adjusting the level of oversight to a point that maintains that confidence. This surveillance approach is subject to change based on the CNA’s performance.
