Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
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Samples: Standard Maintenance and Support Service, Enterprise Active Maintenance and Support Service, Enterprise Active Maintenance And
Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
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Samples: Software Subscription Licence and Cloud Services Agreement, Starter Maintenance and Support Service
Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-web- based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. – All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
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