Common use of System Services Clause in Contracts

System Services. The following table lists, by category (C1, C2, or C3), the Registry System services for which availability and performance requirements are established. Services shall meet availability requirements according to their category, as listed in the "Cat." column below. In addition, various services must meet the performance requirements listed in the "Perf." column below. These availability and performance requirements are the subject of the Service Level Agreement (SLA) between Registry Operator and registrars as noted by the × marks below. Component/Service Cat. Perf. SLA DNS • AXFR/IXFR Updates C3 P5 × • Resolution of queries within the .org TLD, each nameserver C1 P4 Whois • Singular query/response C2 P3 Billing • Account balance check/modify C2 × • Manual balance adjust C3 × Admin • Update Registrar profile C3 × • Update Registrar status C3 × Protocol Interface • Add/Renew/Delete/ Update C2 P1 × • Transfer C2 P6 × • Check C2 P2 ×

System Services. The following table lists, by category (C1, C2, or C3), the Registry System services for which availability and performance requirements are established. Services shall meet availability requirements according to their category, as listed in the "Cat." column below. In addition, various services must meet the performance requirements listed in the "Perf." column below. These availability and performance requirements are the subject of the Service Level Agreement (SLA) between Registry Operator and registrars as noted by the × marks belowregistrars. Component/Service Cat. Perf. SLA DNS • AXFR/IXFR Updates C3 P5 × • Resolution of queries within the .org .info TLD, each nameserver C3 C1 P5 P4 × Whois • Singular query/response Billing C2 P3 Billing • Account balance check/modify C2 × • Manual balance adjust C3 × Admin • Update Registrar profile C3 × • Update Registrar status C3 × Protocol Interface • Add/Renew/Delete/ Update • Transfer • Check C3 × C3 C3 × × C2 C2 C2 P1 P6 P2 × • Transfer C2 P6 × • Check C2 P2 ×

System Services. The following table lists, by category (C1, C2, or C3), the Registry System services for which availability and performance requirements are established. Services shall meet availability requirements according to their category, as listed in the "Cat." column below. In addition, various services must meet the performance requirements listed in the "Perf." column below. These availability and performance requirements are the subject of the Service Level Agreement (SLA) between Registry Operator and registrars as noted by the × marks below. Component/Service Cat. Perf. SLA DNS • AXFR/IXFR Updates C3 P5 × • Resolution of queries within the .org .pro TLD, each nameserver C1 P4 Whois C2 C2 P3 × C3 × C3 C3 × × • Singular query/response C2 P3 Billing • Account balance check/modify C2 × • Manual balance adjust C3 × Admin • Update Registrar profile C3 × • Update Registrar status C3 × Protocol Interface C2 P1 × C2 P6 × C2 P2 × • Add/Renew/Delete/ Update C2 P1 × • Transfer C2 P6 × • Check C2 P2 ×Check

System Services. The following table lists, by category (C1, C2, or C3), the Registry System services for which availability and performance requirements are established. Services shall meet availability requirements according to their category, as listed in the "Cat." column below. In addition, various services must meet the performance requirements listed in the "Perf." column below. These availability and performance requirements are the subject of the Service Level Agreement (SLA) between Registry Operator and registrars as noted by the × marks belowregistrars. Component/Service Cat. Perf. SLA DNS • AXFR/IXFR Updates C3 P5 × • Resolution of queries within the .org .info TLD, each nameserver C1 P4 Whois • Singular query/response C2 P3 Billing • Account balance check/modify C2 × • Manual balance adjust C3 × Admin • Update Registrar profile C3 × • Update Registrar status C3 × Protocol Interface • Add/Renew/Delete/ Update C2 P1 × • Transfer C2 P6 × • Check C2 P2 ×