Common use of Systems Use and Downtime Clause in Contracts

Systems Use and Downtime. Information given to callers or collected by agents will be directly taken from and/or input into T-Mobile’s systems. In the event that T-Mobile’s systems go down, StarTek shall capture call information in Remedy, or on the downtime forms provided by T-Mobile. StarTek will be instructed on procedure in each scenario as applicable by T-Mobile. If paper forms are utilized, StarTek agrees that it shall then input information from these downtime forms once the system is restored. Turnaround commitment to enter downtime forms into T-Mobile’s systems will be [*] hours from the time when T-Mobile’s systems are restored. If call volume does not allow for [*] hour turnaround due to call volume meeting at least [*]% of the forecasted volume, another [*] input period shall be granted. Downtime forms will be destroyed (shredded or burned) or sent to T-Mobile, as directed by T-Mobile, every [*] hours. StarTek will assign a special ACD tracking code to designate when specified representatives are entering downtime form information into T-Mobile systems. StarTek shall provide a downtime productivity report to T-Mobile displaying time in code, number of downtime forms processed and occupancy rate. T-Mobile agrees to pay StarTek the agreed upon hourly rate (contingent upon meeting hourly average per rep to be agreed upon by both parties) for entering downtime information as stated in the Pricing Schedule set forth in Section 24 of this Statement of Work.

Systems Use and Downtime. Information given to callers or collected by agents will be directly taken from and/or input into T-Mobile’s 's systems. In the event that T-Mobile’s 's systems go down, StarTek shall capture call information in Remedy, or on the downtime forms provided by T-Mobile. StarTek will be instructed on procedure procedures in each scenario as applicable by T-Mobile. If paper forms are utilized, StarTek agrees that it shall then input information from these downtime forms once the system is restored. Turnaround commitment to enter downtime forms into T-Mobile’s 's systems will be [**] hours from the time when T-Mobile’s 's systems are restored. If call volume does not allow for [**] hour turnaround due to call volume meeting at least [*]% *] of the forecasted volume, another [**] input period shall be granted. Downtime forms will be destroyed (shredded or burned) or sent to T-Mobile, as directed by T-Mobile, every [*] hours*]. StarTek will assign a special ACD tracking code to designate when specified representatives are entering downtime form information into T-Mobile systemsSystem. StarTek shall provide a downtime productivity report to T-Mobile displaying time in code, number of downtime forms processed and occupancy rate. T-Mobile agrees to pay StarTek the agreed upon hourly rate [**] (contingent upon meeting hourly average [**] per rep to be agreed upon by both parties) for entering downtime information as stated in the Pricing Schedule set forth in Section 24 of this Statement of Work.

Systems Use and Downtime. Information given to callers or collected by agents will be directly taken from and/or input into T-Mobile’s 's systems. In the event that T-Mobile’s 's systems go down, StarTek shall capture call information in Remedy, or on the downtime forms provided by T-Mobile. StarTek Mobile and will be instructed on procedure in each scenario as applicable by T-Mobile. If paper forms are utilized, StarTek agrees that it shall then input information from these downtime forms once the system is restored. Turnaround commitment to enter downtime forms into T-Mobile’s 's systems will be [**] hours from the time when T-Mobile’s 's systems are restored. If call volume does not allow for [**] hour turnaround due to call volume meeting at least [*]% of *] the forecasted volume, another [**] input period shall be granted. Downtime forms will be destroyed (shredded or burned) or sent to T-Mobile, as directed by T-Mobile, every [*] hours*]. StarTek will assign a special ACD tracking code to designate when specified representatives are entering downtime form information into T-Mobile systemsSystem. StarTek shall provide a downtime productivity report to T-Mobile displaying time in code, number of downtime forms processed and occupancy rate. T-Mobile agrees to pay StarTek the agreed upon hourly rate [**] (contingent upon meeting hourly average [**] per rep agent to be agreed upon by both parties) for entering downtime information as stated in the Pricing Schedule set forth in Section 24 of this Statement of Work.

Systems Use and Downtime. Information given to callers or collected by agents will be directly taken from and/or input into T-Mobile’s 's systems. In the event that T-Mobile’s 's systems go down, StarTek shall capture call information in Remedy, or on the downtime forms provided by T-Mobile. StarTek Mobile and will be instructed on procedure in each scenario as applicable by T-Mobile. If paper forms are utilized, StarTek agrees that it shall then input information from these downtime forms once the system is restored. Turnaround commitment to enter downtime forms into T-Mobile’s 's systems will be [**] hours from the time when T-Mobile’s 's systems are restored. If call volume does not allow for [**] hour turnaround due to call volume meeting at least [*]% *] of the forecasted volume, another [**] input period shall be granted. Downtime forms will be destroyed (shredded burned or burnedshredded) or sent to T-Mobile, as directed by T-Mobile, every [*] hours*]. StarTek will assign a special ACD tracking code to designate when specified representatives are entering downtime form information into T-Mobile systemsSystem. StarTek shall provide a downtime productivity report to T-Mobile displaying time in code, number of downtime forms processed and occupancy rate. T-Mobile agrees to pay StarTek the agreed upon hourly rate [**] (contingent upon meeting hourly average [**] per rep to be agreed upon by both parties) for entering downtime information as stated in the Pricing Schedule set forth in Section 24 of this Statement of Work.

Systems Use and Downtime. Information given to callers or collected by agents will be directly taken from and/or input into T-Mobile’s 's systems. In the event that T-Mobile’s 's systems go down, StarTek shall capture call information in Remedy, or on the downtime forms provided by T-Mobile. StarTek will be instructed on procedure procedures in each scenario as applicable by T-Mobile. If paper forms are utilized, StarTek agrees that it shall then input information from these downtime forms once the system is restored. Turnaround commitment to enter downtime forms into T-Mobile’s 's systems will be [**] hours from the time when T-Mobile’s 's systems are restored. If call volume does not allow for [**] hour turnaround due to call volume meeting at least [*]% *] of the forecasted volume, another [**] input period shall be granted. Downtime forms will be destroyed (shredded or burned) or sent to T-Mobile, as directed by T-Mobile, every [*] hours*]. StarTek will assign a special ACD tracking code to designate when specified representatives are entering downtime form information into T-Mobile systems. StarTek shall provide a downtime productivity report to T-Mobile displaying time in code, number of downtime forms processed and occupancy rate. T-Mobile agrees to pay StarTek the agreed upon hourly rate [**] (contingent upon meeting hourly average [**] per rep agent to be agreed upon by both parties) for entering downtime information as stated in the Pricing Schedule set forth in Section 24 of this Statement of Work.