Common use of Table Clause in Contracts

Table. A under a category that uses the STM as an RU for support services are further classified by operating system type and by support levels of Gold, Silver, or Bronze. Depending on the Server’s configuration, one (1) or more Operating System Instances may run on a single Server. Operating System Instances in a clustered configuration shall be deemed to be discrete Operating System Instances, though each Instance within a cluster may accommodate a different support level categorization, depending on DCS Customer requirements. The charges for this Resource Unit are inclusive of all labor and systems management, including initial installation and setup, for the life cycle of the Services to support the specific environment. Instances are counted on the last day of the calendar month. Instances shall be classified by DIR as Gold, Silver, or Bronze, each as determined using the Service Tier methodology described in Attachment 4-E. An Instance classified within a tier will receive the support services as defined by that tier. The level of support for these Instances is described in the Service Tier Matrix, including the entry requirements, monitoring, storage requirements to enable disaster recovery objectives, and service levels. All billing must be in accordance with the established process and billing triggers described in the Service Management Manual.