Common use of Target Resolution Times Clause in Contracts

Target Resolution Times. 3.1. IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. INTEGRATED ORDERING TIER 2 PLA (PRICE FIXED FOR 3 YEARS) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING TIER 2 UP TO 20 OUTLETS PLA (PRICE FIXED FOR 3 YEARS1 YEAR) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Non-integrated Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx000 Xxxxxxxx, Xxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. INTEGRATED ORDERING TIER 2 DIGITAL MENU PLA (PRICE FIXED FOR 3 YEARS) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Mobile Dining Digital Menu AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx000 Xxxxxxxx, Xxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING TIER 2 UP TO 10 OUTLETS PLA (PRICE FIXED FOR 3 YEARS) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Non-integrated Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx000 Xxxxxxxx, Xxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING TIER 2 UP TO 5 OUTLETS PLA (PRICE FIXED FOR 3 YEARS1 YEAR) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Non-integrated Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING TIER 2 UP TO 10 OUTLETS PLA (PRICE FIXED FOR 3 YEARS1 YEAR) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Non-integrated Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx000 Xxxxxxxx, Xxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.

Target Resolution Times. 3.1. IRIS iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING TIER 2 UP TO 5 OUTLETS PLA (PRICE FIXED FOR 3 YEARS1 YEAR) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Non-integrated Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx000 Xxxxxxxx, Xxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.