TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.
Appears in 36 contracts
Samples: Transfer Agency and Service Agreement (Cohen & Steers Preferred Securities & Income Fund, Inc.), Master Transfer Agency and Service Agreement (Summit Mutual Funds, Inc.), Transfer Agency and Service Agreement (Axa Enterprise Funds Trust)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.
II. SUBCONTRACTORS
1. The Transfer Agent may, without further consent on the part of a Fund, subcontract ministerial telephone support services for the performance hereof.
III. FEES
Appears in 7 contracts
Samples: Master Transfer Agency and Service Agreement (Calvert SAGE Fund), Master Transfer Agency and Service Agreement (Calvert Social Investment Fund), Master Transfer Agency and Service Agreement (Calvert Variable Series Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. [OPTIONAL]
Appears in 4 contracts
Samples: Transfer Agency and Service Agreement (Schroder Global Series Trust), Transfer Agency and Service Agreement (Schroder Global Series Trust), Transfer Agency and Service Agreement (Pitcairn Funds)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and 2%,and an overall service level of 85%. The averages will be calculated on a weekly basis.
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Cohen & Steers Utility Fund Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. [ O P T I O N A L ]
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Cohen & Steers Dividend Value Fund, Inc.)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. S1.2(f)-1
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (William Blair Funds)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis. IL SUBCONTRACTORS
1. The Transfer Agent may, without further consent on the part of the Fund, subcontract ministerial telephone support services for the performance hereof.
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Comstock Funds Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis. OPTIONAL II. SUBCONTRACTORS
1. The Transfer Agent may, without further consent on the part of the Fund, subcontract ministerial telephone support services for the performance hereof.
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Armada Advantage Fund)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis. O P T I O N A L II. SUBCONTRACTORS
1. The Transfer Agent may, without further consent on the part of the Fund, subcontract ministerial telephone support services for the performance hereof.
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Cohen & Steers VIF Realty Fund, Inc.)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. 18
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Legg Mason Light Street Trust Inc)
