TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.
Appears in 43 contracts
Samples: Transfer Agency and Service Agreement (Cohen & Steers Preferred Securities & Income Fund, Inc.), Master Transfer Agency and Service Agreement (Calvert Municipal Fund Inc), Master Transfer Agency and Service Agreement (Calvert Fund)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. [OPTIONAL]
Appears in 4 contracts
Samples: Transfer Agency and Service Agreement (Schroder Global Series Trust), Transfer Agency and Service Agreement (Henderson Global Funds), Transfer Agency and Service Agreement (Schroder Global Series Trust)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and 2%,and an overall service level of 85%. The averages will be calculated on a weekly basis.
Appears in 1 contract
Samples: Agency and Service Agreement (Cohen & Steers Utility Fund Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. 18
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Legg Mason Light Street Trust Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. O P T I O N A L II. SUBCONTRACTORS
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Cohen & Steers VIF Realty Fund, Inc.)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. [ O P T I O N A L ]
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Cohen & Steers Dividend Value Fund, Inc.)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. IL SUBCONTRACTORS
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Comstock Funds Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. TELEPHONE SUPPORT FEES
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Ssbciti Funds Inc)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. S1.2(f)-1
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (William Blair Funds)
TARGET SERVICE LEVELS. Average speed of answer is fifteen (15) seconds, abandon rate of no more than 2%, and an overall service level of 85%. The averages will be calculated on a weekly basis.. OPTIONAL II. SUBCONTRACTORS
Appears in 1 contract
Samples: Transfer Agency and Service Agreement (Armada Advantage Fund)
