Service Coverage. Philips will provide the Service elements listed in the Quotation (“Service Coverage”). Customer may request service outside the Service Coverage (e.g., service outside the hours of coverage, service or repair parts that is not otherwise included in this Quotation) subject to the availability of personnel and repair parts, Philips will provide such additional service and repair parts and invoice Customer at Philips’ then current standard rates for labor and Philips’ then current list price for parts as quoted on request.
Service Coverage. The regions in the map below illustrate the core geographical coverage for this framework. The Contractor must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies. This and the following 95 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Canon UK Ltd SCHEDULE 1B – Technical Response REDACTED This and the following 4 comprise Schedule 2 to the Framework Agreement between the Scottish Ministers and Canon UK Ltd SCHEDULE 2 - PRICING SCHEDULE
Service Coverage. Government submits that service coverage is a critical issue. It is necessary to develop new mechanisms to ensure that the current range of services will be continued. An attempt was made to address the issue in the MOU, but there was no means to enforce it. The Arbitration Board has jurisdiction and the NLMA has the legislative authority to bargain on this issue, as discussed above. Government proposes that physicians who do not accept the service coverage commitment proposed by Government, would not receive the increase in FFS payments set by the Arbitration Board. As a result there would be a two tier system, with those physicians committing to service coverage receiving the new rates and those physicians not committing to service coverage receiving the old rates. Government provided several examples of lack of adequate service coverage, including coverage for admissions to hospitals, escort duties and emergency departments. Government provided a detailed proposal that would apply to all physicians and with details under headings including factors to consider, physician resource plan, operational schedules for the comprehensive range of services, dispute resolution, period of notification for decreases in existing service levels, non-conformance to service agreement, general practice, and specialty services. The NLMA submits that the Board does not have jurisdiction to address the issue of service coverage, as discussed above. With respect to the merits of the proposal, the NLMA submits that Government’s proposal should be rejected because it contains too many uncertainties. Government has an obligation to meet the conditions under the Canada Health Act for federal funding. It seeks a service commitment in writing from physicians that may be enforced by establishing a two tier payment system, with the effect that the new rates will not be paid to physicians who do not provide the service coverage required. Government has not established the necessity for this approach. However, the principle of service coverage is important and needs to be promoted. The NLMA has the authority to negotiate service commitments and to enforce such terms as a condition of membership in the NLMA. The Board finds it appropriate to order continuation of the statement of principle as set out in the MOU, as follows: Physicians commit to provide, in accordance with the negotiated fee schedule/salary rates, the insured services which have been traditionally funded through MCP and ...
Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 84 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and XMA Limited SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The Scottish Ministers and XMA Limited SCHEDULE 2 – Pricing Schedule 1 Framework Pricing
Service Coverage. 10.01 Physicians commit to provide, in accordance with the negotiated payment schedule/salary rate, the insured services which have been traditionally funded through MCP and which the public might reasonably expect to be available, subject to resources and skill limitations.
Service Coverage. All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered. Items such as, but not limited to, the following are NOT covered under this service: • Consumables, including, but not limited to, batteries and Tablet PC pens. If consumables are provided by HP to establish whether repair has been effective because the Customer has none available, then HP may charge for such consumables at its then prevailing rate • Maintenance kits and other supplies • Non-HP devices or options • Accessories purchased in addition to the base unit, such as docking stations and port replicators • Any product previously repaired by an unauthorized technician or user Coverage Window HP Total Care telephone support is available 24 hours a day, seven (7) days a week. Repair calls must be received before 5:00 pm central standard time. Geographic Coverage Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for Alaska and Hawaii.
Service Coverage. The following paragraph outlines the period of coverage for the Licensed Software. Motivated Support Package. · Hours of Support: 24 hours a day, in each of Mercury Interactive regional support centers. · Description: 24x7 response for Severity 1 Requests.
Service Coverage. Metris shall be responsible for the fulfillment of the contractual obligations to the Customer, either itself or through a third party underwriter, under each Extended Service Agreement from the date sold to a Customer by Fingerhut; provided however, the Merchandise covered under the Extended Service Agreement was received by the Customer in an undamaged state and that Metris has received the appropriate Net Price from Fingerhut for each Extended Service Agreement as required under Section 1.5. Fingerhut agrees to pay the Net Price. Upon payment of the Net Price by Fingerhut, Metris shall become contractually liable directly to the Customer and Metris will pay the full amount of any claim provided that such claim is within the terms of coverage of the Extended Service Agreement and the Extended Service Agreement is sold within a state in which Metris is legally authorized to fulfill such obligations. If Merchandise covered under the Extended Service Agreement is to be replaced, Fingerhut agrees to provide the Customer with such replacement product in accordance with Fingerhut's product replacement policies in effect from time to time. In such case, Metris shall reimburse Fingerhut for the cost of such product at Fingerhut's standard cost plus xx% to cover shipping and handling. Additionally, if Fingerhut repairs any Merchandise covered under the Extended Service Agreement, Metris shall reimburse Fingerhut for the cost of such repair. All such reimbursements shall be netted against any remittances required by Fingerhut under Section 1.5, on a monthly basis, provided detail supporting such reimbursement has been previously provided to and approved by Metris. Fingerhut and Metris shall, in good faith, mutually agree on the Sales Price of the Extended Service Agreement.
Service Coverage. All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered. Items excluded from coverage include, but are not limited to: • Consumable components, such as batteries and Tablet PC pens. • Maintenance kits and other supplies. • Non-HP devices. • Accessories purchased in addition to the base unit, such as docking stations and port replicators • Any product previously repaired by an unauthorized technician or user.
Service Coverage. 1. This Service covers only PENTAX K-1 body models that were sold in the US and Canada. This Service does not cover models that were sold or are for sale outside of the US and Canada.
