Technical and Support Services. COMPANY will provide Premium support at no cost. Support will be provided in the English language and includes: (i) troubleshooting, error correction, bug fixes, and assistance with LMS functionality; (ii) Access to technical support is provided by web or by phone as outlined herein; (iii) Access to comprehensive Knowledge Base, (iv) Dedicated onboarding assistance and training, and (v) Access to the Absorb Academy. Technical support is provided directly to CLIENT Admins. COMPANY does not provide technical support for Third-Party Applications. `
Appears in 5 contracts
Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions
Technical and Support Services. COMPANY will provide Premium support at no cost. Support will be provided in the English language and includes: (i) troubleshooting, error correction, bug fixes, and assistance with LMS functionality; (ii) Access to technical support is provided by web or by phone as outlined herein; (iii) Access to comprehensive Knowledge Base, Base and (iv) Dedicated onboarding assistance and training, and (v) Access to the Absorb Academyassistance. Technical support is provided directly to CLIENT Admins. COMPANY does not provide technical support for Third-Party Applications. `.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Technical and Support Services. COMPANY will provide Premium support at no cost. Support will be provided in the English language and includes: (i) troubleshooting, error correction, bug fixes, and assistance with LMS functionality; (ii) Access to technical support is provided by web or by phone as outlined herein; (iii) Access to comprehensive Knowledge Base, (iv) Dedicated onboarding assistance and training, and (v) Access to the Absorb My Learning Hub Academy. Technical support is provided directly to CLIENT Admins. COMPANY does not provide technical support for Third-Party Applications. `.
Appears in 1 contract
Samples: Service Agreement