Common use of Technical Assistance Deliverables Clause in Contracts

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: * Remote Troubleshooting problems using diagnostic utilities * Providing advice on how to detect and resolve hardware and network-related problems * Advising on issues requiring hardware replacement * Diagnosing issues related to Nortel Networks products interfacing with non-Nortel Networks products Note: Nortel Networks will resolve the issue to the point of demonstrating that the problem is attributable to the non-Nortel Networks products and, under the coordination of Axtel, a Nortel Networks technician can be available to discuss the fault issue with the appropriate vendor. * Analyzing trace/log/dump/Operational Measurement (OM) information * Remote telephone and/or email support to Nortel Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Nortel Networks hardware and/or software to function as per the relevant Nortel Networks product specifications in Axtel's network. * Providing regular, on-going updates on case progress using an agreed-upon medium * Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit .

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: * Remote Troubleshooting problems using diagnostic utilities * Providing advice on how to detect and resolve hardware and network-related problems * Advising on issues requiring hardware replacement * Diagnosing issues related to Nortel Networks products interfacing with non-Nortel Networks products Note: Nortel Networks will resolve the issue to the point of demonstrating that the problem is attributable to the non-Nortel Networks products and, under the coordination of Axtel, a Nortel Networks technician can be available to discuss the fault issue with the appropriate vendor. * Analyzing trace/log/dump/Operational Measurement (OM) information * Remote telephone and/or email support to Nortel Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Nortel Networks hardware and/or software to function as per the relevant Nortel Networks product specifications in Axtel's network. * Providing regular, on-going updates on case progress using an agreed-upon medium * Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit Exhibit.

Technical Assistance Deliverables. Resolution activities, based on typical cases, may include: * • Remote Troubleshooting problems using diagnostic utilities * • Providing advice on how to detect and resolve hardware and network-related problems * • Advising on issues requiring hardware replacement * • Diagnosing issues related to Nortel Networks products interfacing with non-Nortel Networks products Note: Nortel Networks will resolve the issue to the point of demonstrating that the problem is attributable to the non-Nortel Networks products and, under the coordination of Axtel, a Nortel Networks technician can be available to discuss the fault issue with the appropriate vendor. * • Analyzing trace/log/dump/Operational Measurement (OM) information * • Remote telephone and/or email support to Nortel Second Level support (NTS) in troubleshooting, diagnosing and correcting failures by Nortel Networks hardware and/or software to function as per the relevant Nortel Networks product specifications in Axtel's ’s network. * • Providing regular, on-going updates on case progress using an agreed-upon medium * • Service Restoration and Resolution of the reported cases in accordance with Section 2.2.3 below of this Exhibit Exhibit.