Technical Support Exclusions. 8.1. Fraxion is not required to provide resolutions for issues that are determined by Fraxion not to be Severity 1 or Severity 2 issues, immaterial defects or defects due to modifications of the Hosted Application(s) made by anyone other than Fraxion (or anyone acting at Xxxxxxx’s direction).
Appears in 2 contracts
Samples: Hosting Subscription Agreement, Hosting Subscription Agreement
Technical Support Exclusions. 8.1. Fraxion is not required to provide resolutions for issues that are determined by Fraxion not to be Severity 1 or Severity 2 issues, immaterial defects or defects due to modifications of the Hosted Application(s) made by anyone other than Fraxion (or anyone acting at XxxxxxxFraxion’s direction).
Appears in 2 contracts
Samples: Hosting Subscription Agreement, Licence and Subscription Agreement
