Common use of Technician Installed Parts Clause in Contracts

Technician Installed Parts. If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Hours of Field Service Coverage 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local public & national holidays 24x7 coverage: 24 hours per day, 7 days per week, 365 days per year Response Times An 8 Hour Response time target is the time period from when the telephone-based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the Customer’s location for repair. This 8-hour period is in addition to the average problem determination time of 2 hours from call placement for both parties to determine problem and define the required action plan.

Technician Installed Parts. If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Hours of Field Service Coverage 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local public & national holidays 24x7 coverage: 24 hours per day, 7 days per week, 365 days per year Response Times An 8 Hour Response time target is the time period from when the telephone-telephone based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the Customer’s location for repair. This 8-hour period is in addition to the average problem determination time of 2 hours from call placement for both parties to determine problem and define the required action plan.