Common use of Technology Planning and Innovation Clause in Contracts

Technology Planning and Innovation. On or before June 1 and December 1 of each calendar year, or more frequently as requested by Symetra, ACS shall prepare for Symetra’s review, comments and approval a technology plan (the “Technology Plan”) that is comprised of both short-term and long-range plans that tie into Symetra’s business goals. The short-term plan will include information technology budget development for the next fiscal year including, consistent with the requirements of Section 2.5.3, identification of software and hardware for which technology refresh may be needed in the next Contract Year, and a projected time schedule for procuring the necessary software, hardware and services and implementing the proposed changes. The long-range plan will include strategic and flexible use of information technology systems in light of Symetra’s anticipated business goals, current mission, objectives, priorities and strategies. Once approved by Symetra, each Technology Plan will be deemed to be incorporated in and made a part of this Agreement. ACS will on a regular basis and prior to preparing each annual Technology Plan: (a) identify ACS and non-ACS products and technology services that may benefit Symetra and support the mission, goals and objectives of Symetra; (b) identify ACS or Symetra resources required to complete the short-term and long-range plans; and (c) upon Symetra’s request, investigate the requirements, costs and benefits of new technology. Notwithstanding the development of the Technology Plan on Table of Contents an annual basis as described herein, ACS also shall have an ongoing responsibility to regularly provide Symetra with information regarding any newly improved or enhanced commercially available information technologies that reasonably could be expected to have a positive impact on Symetra including, without limitation, in the areas of increased efficiency, increased quality and/or reduced costs (“Enhanced Technology”). At a minimum, at least once annually, or more frequently as requested by Symetra, ACS shall meet with the IT Outsourcing Committee and provide a written report to the IT Outsourcing Committee that identifies any Enhanced Technology that ACS and its principal Subcontractors are developing and IT trends of which Symetra should be made aware. Upon identifying any Enhanced Technology that the Parties believe would materially improve performance, capacity, bandwidth, or reduce the cost, of the Services, the Parties will meet and discuss in good faith the terms upon which such Enhanced Technology may be implemented into the Services, including detailed SLRs specific to each such enhancement.

Technology Planning and Innovation. On or before June 1 and December 1 of each calendar year, or more frequently as requested by SymetraService Recipient, ACS Provider shall prepare for SymetraService Recipient’s review, comments and approval a technology plan (the “"Technology Plan”") that is comprised of both short-term and long-range term plans that tie into Symetradirectly relate to the Service Recipient’s business goalsgoals and business strategies. The short-term plan will include information technology budget development for the next fiscal year including, consistent with the requirements of Section 2.5.3, Contract Year including identification of software and hardware for which a technology refresh may be needed in the next Contract Year, and a projected time schedule for procuring the necessary software, hardware and services and implementing the proposed changes. The long-range term plan will include strategic and flexible use of information technology systems in light of SymetraService Recipient’s anticipated business goals, current mission, objectives, priorities and strategies. Once approved by SymetraService Recipient, each Technology Plan will be deemed to be incorporated in and made a part of this Agreement as if fully incorporated into the body of this Agreement. ACS Provider will on a regular basis basis, but no less than twice per year (bi-annually), and prior to preparing each annual Technology Plan: (a) identify ACS Provider and non-ACS Provider products and technology services that may benefit Symetra Service Recipient and support the mission, goals business and technology strategies and objectives of SymetraService Recipient; (b) identify ACS Provider or Symetra Service Recipient resources required to complete the short-term and long-range term plans; and (c) upon SymetraService Recipient’s request, investigate the requirements, costs and benefits of new technology. Notwithstanding the development of the Technology Plan on Table of Contents an a bi-annual basis or more frequently as described herein, ACS Provider shall also shall have an ongoing responsibility to regularly provide Symetra Service Recipient with information regarding any newly improved or enhanced commercially available information technologies that reasonably could be expected to have a positive impact on Symetra the Services including, without limitation, in the areas of increased efficiency, increased quality and/or reduced costs (“"Enhanced Technology”"). At a minimum, at least once twice annually, or more frequently as requested by SymetraService Recipient, ACS Provider shall meet with the IT Outsourcing Steering Committee and provide a written report to the IT Outsourcing Steering Committee that identifies any Enhanced Technology that ACS Provider and its principal Subcontractors are developing and IT trends of which Symetra Service Recipient should be made aware. Upon identifying any Enhanced Technology that the Parties believe would materially improve performance, capacity, bandwidth, bandwidth or reduce the cost, cost of the Services, the Parties will meet and discuss in good faith the terms upon which such Enhanced Technology may be implemented into the Services, including detailed SLRs Service Levels specific to each such enhancement. Within 120 (one hundred twenty) days following the Effective Date, Provider shall develop and thereafter maintain, for the duration of this Agreement, a comprehensive, up to date inventory of all (a) equipment, software network connections and infrastructure used by Provider to provide the Services; (b) equipment, software, network connections and infrastructure used by Service Recipient in connection with the Services; and (c) Procured Technology. Provider shall provide an electronic copy of such inventory to Service Recipient upon request. If, and as requested by Service Recipient and agreed to by the Provider, Service Recipient wishes to procure any assets used by Provider to provide the Services (including Provider Equipment), Provider shall allow such asset transfer at a price for each such asset that: (a) in the case where the Provider Equipment is owned by Provider, is the lesser of the net book value as reflected on Provider's books and records and a fair market value price determined by a mutually agreed Third Party, and (b) in the case where the Provider Equipment is leased, the lesser of a fair market value price determined by a mutually agreed Third Party and the then-remaining lease value.

Technology Planning and Innovation. On or before June 1 and December 1 of each calendar year, or more frequently as requested by Symetra, ACS shall prepare for Symetra’s review, comments and approval a technology plan (the “Technology Plan”) that is comprised of both short-term and long-range plans that tie into Symetra’s business goals. The short-term plan will include information technology budget development for the next fiscal year including, consistent with the requirements of Section 2.5.3, identification of software and hardware for which technology refresh may be needed in the next Contract Year, and a projected time schedule for procuring the necessary software, hardware and services and implementing the proposed changes. The long-range plan will include strategic and flexible use of information technology systems in light of Symetra’s anticipated business goals, current mission, objectives, priorities and strategies. Once approved by Symetra, each Technology Plan will be deemed to be incorporated in and made a part of this Agreement. ACS will on a regular basis and prior to preparing each annual Technology Plan: (a) identify ACS and non-ACS products and technology services that may benefit Symetra and support the mission, goals and objectives of Symetra; (b) identify ACS or Symetra resources required to complete the short-term and long-range plans; and (c) upon Symetra’s request, investigate the requirements, costs and benefits of new technology. Notwithstanding the development of the Technology Plan on Table of Contents an annual basis as described herein, ACS also shall have an ongoing responsibility to regularly provide Symetra with information regarding any newly improved or enhanced commercially available information technologies that reasonably could be expected to have a positive impact on Symetra including, without limitation, in the areas of increased efficiency, increased quality and/or reduced costs (“Enhanced Technology”). At a minimum, at least once annually, or more frequently as requested by Symetra, ACS shall meet with the IT Outsourcing Committee and provide a written report to the IT Outsourcing Committee that identifies any Enhanced Technology that ACS and its principal Subcontractors are developing and IT trends of which Symetra should be made aware. Upon identifying any Enhanced Technology that the Parties believe would materially improve performance, capacity, bandwidth, or reduce the cost, of the Services, the Parties will meet and discuss in good faith the terms upon which such Enhanced Technology may be implemented into the Services, including detailed SLRs specific to each such enhancement.