Common use of Telephone Advice When On Call Clause in Contracts

Telephone Advice When On Call. 14.8.1 Where an employee is rostered on an on-call roster and receives a work-related telephone consultation where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment for a minimum one hour period at the appropriate additional duty rate set out in clause 11.