Telephone Advice When On Call. 14.8.1 Where an employee is rostered on an on-call roster and receives a work-related telephone consultation where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment for a minimum one hour period at the appropriate additional duty rate set out in clause 11. 14.8.2 In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice. 14.8.3 The employee cannot receive more than one payment (including a call-back payment) in respect of the same hours, and all calls received within the period covered by the minimum one hour payment will be counted as one call. 14.8.4 Any run where the payment for telephone call is factored in to the calculation of run category per clause 14.3 shall not be eligible for this payment.
Appears in 6 contracts
Samples: Collective Agreement, Multi Employer Collective Agreement, Multi Employer Collective Agreement
Telephone Advice When On Call. 14.8.1 18.8.1 Where an employee is rostered on an on-call roster and receives a work-related telephone consultation where the issue of patient care can be resolved over the telephone, and that does not result in a call backon site attendance, they shall be entitled to payment for a minimum one hour period at the appropriate additional duty rate set out in clause 1115.
14.8.2 18.8.2 In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice.
14.8.3 18.8.3 The employee cannot receive more than one payment (including a call-back payment) in respect of the same hours, and all calls received within the period covered by the minimum one hour payment will be counted as one call.
14.8.4 18.8.4 Any run where the payment for telephone call is factored in to the calculation of run category per clause 14.3 18.3 shall not be eligible for this payment.
Appears in 4 contracts
Samples: Multi Employer Collective Agreement, Multi Employer Collective Agreement, Multi Employer Collective Agreement
Telephone Advice When On Call. 14.8.1 Where an employee is rostered on an on-call roster and receives a work-related telephone consultation where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment for a minimum one hour period at the appropriate additional duty rate set out in clause 11.
14.8.2 In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice.
14.8.3 The employee cannot receive more than one payment (including a call-back payment) in respect of the same hours, and all calls received within the period covered by the minimum one hour payment will be counted as one call.
14.8.4 Any run where the payment for telephone call is factored in to the calculation of run category per clause 14.3 shall not be eligible for this payment.. (Note: the changes to this clause shall take effect from 13 February 2017)
Appears in 1 contract
Samples: Individual Employment Agreement
