Common use of Telephone and E-Mail Support Clause in Contracts

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable), SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable), SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address address, or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and including this SONIFI Limited Warranty. TAC telephone support and e-mail support for Headend Equipment, In-Room Equipment and Licensed Software (excluding Licensed Software installed on, stored on or embedded in In-Room Equipment and Updates for In-Room Equipment) is provided at no additional cost to Company during the Limited Warranty Period. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, (i) for all e-mails or telephone calls to the TAC at any time (A) that are outside the scope of or not covered by SONIFIXXXXXX’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement Agreement, (B) that pertain to Licensed Software or the SONIFI STAYCAST Agreement Updates installed on, stored on or embedded in In-Room Equipment, or (if applicable), SONIFI, in its sole discretion, may provide telephone C) that concern Equipment or ehardware that is not Headend Equipment or In-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.Room Equipment and

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-In- Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-performance- related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the TermTerm at no additional cost, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) Service Terms the SOW, the Licensed Software Terms, the Free-to-Guest Programming Appendix and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the Free-to-Guest Programming Appendix, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, including any and all fees charged pursuant to Subsection 3.5 of this SONIFI Limited Warranty, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-In- Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, (i) at no additional charge during the Limited Warranty Period, (ii) for the fees specified in Subsection 3.5 of this SONIFI Limited Warranty after the applicable Limited Warranty Period expires, and (iii) subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) Service Terms the SOW, the Licensed Software Terms, the Free-to-Guest Programming Appendix and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the Free-to- Guest Programming Appendix, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.

Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Covered Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Covered Equipment and Licensed Software technical support, which number, address address, or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Covered Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and including this SONIFI Limited Warranty. TAC telephone support and e-mail support for Covered Equipment and Licensed Software is provided at no additional cost to Company during the Limited Warranty Period. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, (i) for all e-mails or telephone calls to the TAC at any time (A) that are outside the scope of or not covered by SONIFIXXXXXX’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement Agreement, or (B) that concern Equipment that is not Covered Equipment and (ii) for all e-mails or telephone calls to the SONIFI STAYCAST Agreement (if applicable), SONIFITAC concerning Covered Equipment or Licensed Software after the Limited Warranty Period expires, in its sole discretioneach case, SONIFI may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for any necessary translation costs and shall reimburse SONIFI for all such costs.