Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable), SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for...
Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject
Telephone and E-Mail Support. Licensee may contact the Rovi Support team 24 hours per day, 7 days per week via email at or via telephone during business hours Tel: *** and during non-business hours for PO, Pl priority issues Tel: ***. Rovi will assign a designated client services person for Licensee. This person will be assigned at a later date to be mutually agreed on by Rovi and Licensee. Rovi shall determine the priority that will be assigned to each support email and telephone call submitted to the Rovi Support team in accordance with the priority levels described immediately below. Licensee is solely responsible for any end user support. Priority Description PO Critical · *** Pl Urgent · *** P2 High · *** P3 Medium · *** P4 Low · ***
Telephone and E-Mail Support. We will provide telephone and e-mail support during standard business hours Monday–Friday 8 a.m. to 5 p.m. (customer’s local time) in North America and Latin America (NALA), Monday–Friday 8 a.m. to 7 p.m. (CET) in Europe, the Middle East and Africa (EMEA), and Monday–Friday 8 a.m. to 8 p.m. (Australian EST) in Asia Pacific (APAC) — excluding Zebra-observed holidays. A representative will: o Answer questions related to the operational use of the software. o Identify and verify the causes of suspected errors. o Provide workarounds, when available, for verified errors. o Note: local language support is provided during the above-defined telephone and e-mail support coverage hours. After-hours support is provided through our Enterprise Mobility support center in English only. • Escalation. When necessary, we will use established escalation procedures to enlist higher levels of expertise — including Zebra and third-party engineering development teams. • Escalation Response Time. We will provide callback response during standard business hours for escalated issues within four (4) business hours. • Problem Isolation, Analysis and Resolution. A representative will: • Assess the nature of the problem. • Assist with/perform problem determination. • Work to achieve problem resolution. • Web Support. We will provide access to its customer support website, xxx.xxxxxx.xxx/xxxxxxx, on which we may occasionally publish information relating to current errors and workarounds. This site may also provide information about future Software Releases (as herein defined) and related products, as well as access to software documentation, specifications, technical literature and more. We reserve the right to modify or discontinue all or part of its customer support website at any time.
Telephone and E-Mail Support. Esri shall provide support to Licensee for Software by telephone or e-mail and shall include the following:
Telephone and E-Mail Support. Telephone and e-mail support will be provided twelve
Telephone and E-Mail Support are not included in the service package and may be purchased separately
Telephone and E-Mail Support. 8.1 In case of the service package "Telephone and E-mail Support" Customer may use the TRIOPTICS hotline during business hours in Germany (see above), which can be reached at the following number: +49 – 4103 – 18006 – 270.
Telephone and E-Mail Support. PEERLESS shall provide Maintenance and Product Support Services to address Product Failures by telephone and e-mail to KYOCERA MITA during PEERLESS’ normal working hours (0800 to 1700 Pacific Time - Time Zone ‘U’)). KYOCERA MITA shall provide PEERLESS the name(s) of up to five (5) of its or its Affiliate’s employee(s) that shall be the sole and exclusive employee(s) that may contact PEERLESS with questions regarding the Supported Products (the “KMC Representatives”). KYOCERA MITA, with reasonable prior notice to PEERLESS, may replace any such KMC Representatives at its discretion.
Telephone and E-Mail Support i. The Authorized Representative may call ABB’s support center as required during the term of this Agreement. The ABB telephone contact information for Services support is as follows : 1-800-752- 0696.
