Telephone and E-Mail Support. During the Term, SONIFI shall use reasonably available means to furnish 24x7x365 technical support to Company via telephone, e-mail and any other reporting methods SONIFI may establish from time to time, in its sole discretion, regarding Headend Equipment, In-Room Equipment and Licensed Software, subject (a) to Company’s timely and complete payment of all fees, charges and costs owed to SONIFI, (b) to the limitations and exclusions in this SONIFI Limited Warranty and (c) to Force Majeure Events that interrupt telephone service, e-mail service or other communications services used for technical support. SONIFI shall provide a toll-free telephone number, e-mail address and any other applicable contact information to Company for Headend Equipment, In-Room Equipment and Licensed Software technical support, which number, address or information shall enable Company to contact the TAC. If a technical or performance-related problem with the Headend Equipment, In-Room Equipment and/or Licensed Software is identified by Company, Company shall contact the TAC via the toll-free telephone number, e-mail address or any other reporting mechanism made available to Company for this purpose within twelve (12) hours of discovering the problem. TAC support is available to Company during the Term, subject to Company’s timely payment of all fees, costs and charges set forth in the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable) and Company’s compliance with its other obligations under the SONIFI SORA Agreement, the SONIFI STAYCAST Agreement (if applicable) and this SONIFI Limited Warranty. Notwithstanding anything to the contrary in this SONIFI Limited Warranty, the Licensed Software Terms, the SOW, the Service Terms, the SONIFI STAYCAST Agreement (if applicable) or the body of the SONIFI SORA Agreement, for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance, service and support obligations herein or elsewhere in the SONIFI SORA Agreement or the SONIFI STAYCAST Agreement (if applicable), SONIFI, in its sole discretion, may provide telephone or e-mail support to Company on a time and materials basis for the fees and charges set forth on the most current SONIFI Rate Card, available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx. All TAC support is furnished in English only, and Company is solely responsible for...
Telephone and E-Mail Support. Licensee may contact the Rovi Support team 24 hours per day, 7 days per week via email at or via telephone during business hours Tel: *** and during non-business hours for PO, Pl priority issues Tel: ***. Rovi will assign a designated client services person for Licensee. This person will be assigned at a later date to be mutually agreed on by Rovi and Licensee. Rovi shall determine the priority that will be assigned to each support email and telephone call submitted to the Rovi Support team in accordance with the priority levels described immediately below. Licensee is solely responsible for any end user support. PO Critical · *** Pl Urgent · *** P2 High · *** P3 Medium · *** P4 Low · ***
Telephone and E-Mail Support. We will provide telephone and e-mail support during standard business hours Monday–Friday 8 a.m. to 5 p.m. (customer’s local time) in North America (NA) and Latin America and Caribbean Region (LAC), Monday–Friday 8 a.m. to 7 p.m. (CET) in Europe, Israel and Africa (EIA), and Monday–Friday 8 a.m. to 8 p.m. (Australian EST) in Asia Pacific and Middle East (APME) — excluding Zebra-observed holidays. A representative will: o Answer questions related to the operational use of the software. o Identify and verify the causes of suspected errors. o Provide workarounds, when available, for verified errors. o Note: local language support is provided during the above-defined telephone and e-mail support coverage hours. After-hours support is provided through our Enterprise Mobility support center in English only. • Escalation. When necessary, established escalation procedures are used to enlist higher levels of expertise — including Zebra and Wavelink engineering development teams. • Escalation Response Time. We will provide callback response during standard business hours for escalated issues within four (4) business hours. • Problem Isolation, Analysis and Resolution. A representative will: o Assess the nature of the problem. o Assist with/perform problem determination. o Work to achieve problem resolution. • Web Support. We and/or Wavelink will provide access to Wavelink’s customer support website, on which we and/or Wavelink may occasionally publish information relating to current errors and workarounds. The site may also provide information about future Software Releases (as herein defined) and related products, as well as access to software documentation, specifications, technical literature and more. We and Wavelink reserve the right to modify or discontinue all or part of its customer support website at any time.
Telephone and E-Mail Support. (b) access to an online support website, as maintained by PowerSchool for customers maintaining a current support subscription;
Telephone and E-Mail Support. 8.1 In case of the service package "Telephone and E-mail Support" Customer may use the TRIOPTICS hotline during business hours in Germany (see above), which can be reached at the following number: +49 – 4103 – 18006 – 270.
8.2 In addition, Customer may request service on the service website xxxx://xxx.xxxxxxxxx.xxx/contact-service/service-request-form/
8.3 The telephone hotline and service website are no replacement for user training. Prior user training is a prerequisite for using the telephone and e-mail support.
Telephone and E-Mail Support. AMG will provide telephone and e-mail support during standard business hours Monday–Friday 8:30 AM to 5 PM EST, excluding AMG observed holidays. An AMG representative will:
a. Answer questions related to the operational use of the software.
b. Identify and verify the causes of suspected errors.
c. Provide workarounds, when available, for verified errors.
Telephone and E-Mail Support. During that period during which Customer is current with respect to all amounts owed to Allvest as set forth in this Agreement, Allvest shall provide telephone and e-mail support to Customer, at one or more telephone and e-mail addresses designated by Allvest from time to time, wherein Customer may report problems and request assistance regarding the use and operation of the System. Telephone support and e-mail support shall be provided between 8:30 a.m. – 5:00p.m.,
Telephone and E-Mail Support. Esri shall provide support to Licensee for Software by telephone or e-mail and shall include the following:
a. LAC may open an Incident by calling Support Services or logging the Incidents via the PSS website. An e-mail acknowledgment shall be sent to LAC for a new Incident logged via the PSS website. The assigned PSC shall use commercially reasonable efforts to call or send an e-mail response within one (1) hour of receipt of a new Incident to notify Licensee that the logged Premium Support Incident is in the initial stage of review;
b. LAC shall have the ability to log Premium Support Incidents via the telephone. Incidents logged in this manner will receive personalized messaging and Priority Incident Management; and
c. PSC shall be available to LAC from 5:00 a.m. to 5:00 p.m., Pacific time, Monday through Friday, except on Esri holidays. In the event that PSC is not available during such time, LAC's telephone calls and e-mails will be routed to a Senior Support Analyst who can assist LAC. PSC will be notified of the Incident. Telephone calls and e-mails during all other times (after hours, weekends, and Esri holidays) will be routed to Senior Support Analysts.
Telephone and E-Mail Support. PEERLESS shall provide Maintenance and Product Support Services to address Product Failures by telephone and e-mail to KYOCERA MITA during PEERLESS’ normal working hours (0800 to 1700 Pacific Time - Time Zone ‘U’)). KYOCERA MITA shall provide PEERLESS the name(s) of up to five (5) of its or its Affiliate’s employee(s) that shall be the sole and exclusive employee(s) that may contact PEERLESS with questions regarding the Supported Products (the “KMC Representatives”). KYOCERA MITA, with reasonable prior notice to PEERLESS, may replace any such KMC Representatives at its discretion.
Telephone and E-Mail Support. Telephone and e-mail support will be provided to Registrars to allow them to inform the Registry of service-related issues and obtain information about the registry's operations or their accounts. Telephone and e-mail support services can be used to submit issues Registrars may have that cannot be addressed through other customer support avenues.
