Common use of Testing/Trouble Reporting Clause in Contracts

Testing/Trouble Reporting. 1.13.4.1 Syniverse will be responsible for testing and isolating troubles on Network Elements. Syniverse must test and isolate trouble to the AT&T network before reporting the trouble to the Network Elements Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, Syniverse will be required to provide the results of the Syniverse test which indicate a problem on the AT&T network. 1.13.4.2 Once Syniverse has isolated a trouble to the AT&T network, and has issued a trouble report to AT&T, AT&T will take the actions necessary to repair the Network Element when trouble is found. AT&T will repair its network facilities to its wholesale customers in the same time frames that AT&T repairs similar services to its retail customers. 1.13.4.3 If Syniverse reports a trouble on an AT&T Network Element and no trouble is found in AT&T’s network, AT&T will charge Syniverse a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the Network Element’s working status. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1. 1.13.4.4 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by Syniverse (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will bill Syniverse for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.

Testing/Trouble Reporting. 1.13.4.1 Syniverse BLC Management will be responsible for testing and isolating troubles on Network Elements. Syniverse BLC Management must test and isolate trouble to the AT&T network before reporting the trouble to the Network Elements Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, Syniverse BLC Management will be required to provide the results of the Syniverse BLC Management test which indicate a problem on the AT&T network. 1.13.4.2 Once Syniverse BLC Management has isolated a trouble to the AT&T network, and has issued a trouble report to AT&T, AT&T will take the actions necessary to repair the Network Element when trouble is found. AT&T will repair its network facilities to its wholesale customers in the same time frames that AT&T repairs similar services to its retail customers. 1.13.4.3 If Syniverse BLC Management reports a trouble on an AT&T Network Element and no trouble is found in AT&T’s network, AT&T will charge Syniverse BLC Management a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the Network Element’s working status. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1. 1.13.4.4 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by Syniverse BLC Management (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will bill Syniverse xxxx BLC Management for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.