Common use of The Extent and Payment of Compensation Clause in Contracts

The Extent and Payment of Compensation. (1) The average of license fees paid in the calendar year to date shall be deemed to constitute the amount to be used as the basis for compensation (hereinafter: the Monthly Fee). (2) In the event that the Service Provider fails to meet its Annual Data Retention Target in the given calendar year, the Service Provider is obliged to pay compensation equaling the Monthly Fee. (3) In the event that the Service Provider fails to meet its Annual Availability Target in the given calendar year, the Service Provider is obliged to pay compensation equaling two Monthly Fees. (4) The Service Provider is obliged to pay/credit compensation and the Subscriber may initiate extraordinary termination only in case the Subscriber notifies its compensation claim to the Service Provider. The Subscriber can file his complaints up to one year after which the claim emerges. The Service Provider has 30 days to examine the legitimacy and the extent of the compensation and to notify the Subscriber thereof. (5) In the event that the Subscriber gives notice of termination of the Contract with reference to a failure to meet the quality target, the Service Provider shall pay the amount of compensation within thirty (30) days after the Contract terminates or shall credit the amount of compensation to the Subscriber's Balance in eight (8) days. Avoidance of compromise Should any card data be detected, the VCC Live Customer Service must be immediately notified IT security policy training Learning the relevant sections of the IT security policy Access management The agents can only work with the VCC Live Pay service on password-protected PCs Locking idle computers Automatic locking after 5 minutes of idling Avoiding computer integrity threats Messaging and social media applications can not be used on computers running the VCC Pay service Software protection for computers Mandatory use of anti-virus software, connecting to the internet through a firewall Physical protection for computers All empty rooms should be locked Visitor management Visitor records should be kept External and mobile device management It is forbidden to connect external data carriers to computers that run the VCC Live Pay service and it is forbidden to use mobile devices for work Network management policy Computers that r Network management policy Computers that run the VCC Live Pay service can only connect to the network through the UTP cable. By signing this document, we, the undersigned, confirm that we have listened to, understood and accepted as binding on us the IT security information and procedural rules pertaining to the above topics and we declare that we will comply with them during our work. Date:....................................

The Extent and Payment of Compensation. (1) The average of license fees paid in the calendar year to date shall be deemed to constitute the amount to be used as the basis for compensation (hereinafter: the Monthly Fee). (2) In the event that the Service Provider fails to meet its Annual Data Retention Target in the given calendar year, the Service Provider is obliged to pay compensation equaling equalling the Monthly Fee. (3) In the event that the Service Provider fails to meet its Annual Availability Target in the given calendar year, the Service Provider is obliged to pay compensation equaling equalling two Monthly Fees. (4) The Service Provider is obliged to pay/credit compensation and the Subscriber may initiate extraordinary termination only in case the Subscriber notifies its compensation claim to the Service Provider. The Subscriber can file his complaints up to one year after which the claim emerges. The Service Provider has 30 days to examine the legitimacy and the extent of the compensation and to notify the Subscriber thereof. (5) In the event that the Subscriber gives notice of termination of the Contract with reference to a failure to meet the quality target, the Service Provider shall pay the amount of compensation within thirty (30) days after the Contract terminates or shall credit the amount of compensation to the Subscriber's Balance in eight (8) days. Avoidance of compromise Should any card data be detected, the VCC Live Customer Service must be immediately notified IT security policy training Learning the relevant sections of the IT security policy Access management The agents can only work with the VCC Live Pay service on password-protected PCs Locking idle computers Automatic locking after 5 minutes of idling Avoiding computer integrity threats Messaging and social media applications can not be used on computers running the VCC Pay service Software protection for computers Mandatory use of anti-virus software, connecting to the internet through a firewall Physical protection for computers All empty rooms should be locked Visitor management Visitor records should be kept External and mobile device management It is forbidden to connect external data carriers to computers that run the VCC Live Pay service and it is forbidden to use mobile devices for work Network management policy Computers that r Network management policy Computers that run the VCC Live Pay service can only connect to the network through the UTP cable. number: …………., tax number ) By signing this document, we, the undersigned, confirm that we have listened to, understood and accepted as binding on us the IT security information and procedural rules pertaining to the above topics and we declare that we will comply with them during our work. Date:........................................................................ …………………………………. name of trainer ……………………………..…. signature of trainer

The Extent and Payment of Compensation. (1) The average of license fees paid in the calendar year to date shall be deemed to constitute the amount to be used as the basis for compensation (hereinafter: the Monthly Fee). (2) In the event that the Service Provider fails to meet its Annual Data Retention Target in the given calendar year, the Service Provider is obliged to pay compensation equaling the Monthly Fee. (3) In the event that the Service Provider fails to meet its Annual Availability Target in the given calendar year, the Service Provider is obliged to pay compensation equaling two Monthly Fees. (4) The Service Provider is obliged to pay/credit compensation and the Subscriber may initiate extraordinary termination only in case the Subscriber notifies its compensation claim to the Service Provider. The Subscriber can file his complaints up to one year after which the claim emerges. The Service Provider has 30 days to examine the legitimacy and the extent of the compensation and to notify the Subscriber thereof. (5) In the event that the Subscriber gives notice of termination of the Contract with reference to a failure to meet the quality target, the Service Provider shall pay the amount of compensation within thirty (30) days after the Contract terminates or shall credit the amount of compensation to the Subscriber's Balance in eight (8) days. Avoidance of compromise Should any card data be detected, the VCC Live Customer Service must be immediately notified IT security policy training Learning the relevant sections of the IT security policy Access management The agents can only work with the VCC Live Pay service on password-protected PCs Locking idle computers Automatic locking after 5 minutes of idling Avoiding computer integrity threats Messaging and social media applications can not be used on computers running the VCC Pay service Software protection for computers Mandatory use of anti-virus software, connecting to the internet through a firewall Physical protection for computers All empty rooms should be locked Visitor management Visitor records should be kept External and mobile device management It is forbidden to connect external data carriers to computers that run the VCC Live Pay service and it is forbidden to use mobile devices for work Network management policy Computers that r Network management policy Computers that run the VCC Live Pay service can only connect to the network through the UTP cable. Subscriber's name:<company name> (registered office: …………, company registration number: …………., tax number ) By signing this document, we, the undersigned, confirm that we have listened to, understood and accepted as binding on us the IT security information and procedural rules pertaining to the above topics and we declare that we will comply with them during our work. Date:........................................................................ …………………………………. name of trainer ……………………………..…. signature of trainer

The Extent and Payment of Compensation. (1) The average of license fees paid in the calendar year to date shall be deemed to constitute the amount to be used as the basis for compensation (hereinafter: the Monthly Fee). (2) In the event that the Service Provider fails to meet its Annual Data Retention Target in the given calendar year, the Service Provider is obliged to pay compensation equaling the Monthly Fee. (3) In the event that the Service Provider fails to meet its Annual Availability Target in the given calendar year, the Service Provider is obliged to pay compensation equaling two Monthly Fees. (4) The Service Provider is obliged to pay/credit compensation and the Subscriber may initiate extraordinary termination only in case the Subscriber notifies its compensation claim to the Service Provider. The Subscriber can file his complaints up to one year after which the claim emerges. The Service Provider has 30 days to examine the legitimacy and the extent of the compensation and to notify the Subscriber thereof. (5) In the event that the Subscriber gives notice of termination of the Contract with reference to a failure to meet the quality target, the Service Provider shall pay the amount of compensation within thirty (30) days after the Contract terminates or shall credit the amount of compensation to the Subscriber's Balance in eight (8) days. Avoidance of compromise Should any card data be detected, the VCC Live Customer Service must be immediately notified IT security policy training Learning the relevant sections of the IT security policy Access management The agents can only work with the VCC Live Pay service on password-protected PCs Locking idle computers Automatic locking after 5 minutes of idling Avoiding computer integrity threats Messaging and social media applications can not be used on computers running the VCC Pay service Software protection for computers Mandatory use of anti-virus software, connecting to the internet through a firewall Physical protection for computers All empty rooms should be locked Visitor management Visitor records should be kept External and mobile device management It is forbidden to connect external data carriers to computers that run the VCC Live Pay service and it is forbidden to use mobile devices for work Network management policy Computers that r Network management policy Computers that run the VCC Live Pay service can only connect to the network through the UTP cable. number , tax number ) By signing this document, we, the undersigned, confirm that we have listened to, understood and accepted as binding on us the IT security information and procedural rules pertaining to the above topics and we declare that we will comply with them during our work. Date:........................................................................ …………………………………. name of trainer ……………………………..…. signature of trainer