Common use of The Fault Management Service Clause in Contracts

The Fault Management Service. (a) PARTNER shall provide a fault-management service to TELKOM to correct and rectify faults with the System and/or Sub-system in a timely manner (the "Fault Management Service"). (b) A "fault" under this Article shall include all defects, interruptions or disturbances to the System and/or Sub-system and the failure of the System and/or Sub-system to meet the Technical Specifications. (c) Each time a fault is reported by TELKOM to PARTNER under this service, PARTNER will ensure that it: (i) responds to TELKOM within the prescribed Callback Time; (ii) provides to TELKOM a Temporary Fix to the fault within a prescribed timeframe; and (iii) provides to TELKOM a Permanent Fix to the fault within a prescribed timeframe. The prescribed timeframes for fault resolution under this service is detailed in the Fault Resolution Schedule set out in Appendix B based on the how critical the fault is. In all cases, the required fault location, information gathering, and fault resolution will be the responsibility of and will be performed by PARTNER with the reasonable cooperation of TELKOM's staff. (d) Whether a fault is considered "Critical", "Major" or "Minor" will be determined by TELKOM initially but may be adjusted (to be more or less critical) after consultation with PARTNER.

The Fault Management Service. (a) PARTNER shall provide a fault-fault management service to TELKOM to correct and rectify faults with the System and/or Sub-system in a timely manner (the "Fault Management Service"). (b) A "fault" under this Article shall include all defects, interruptions or disturbances to the System and/or Sub-system and the failure of the System and/or Sub-system to meet the Technical Specifications. (c) Each time a fault is reported by TELKOM to PARTNER under this service, PARTNER will ensure that it: (i) responds to TELKOM within the prescribed Callback Time; (ii) provides to TELKOM a Temporary Fix to the fault within a prescribed timeframe; and (iii) provides to TELKOM a Permanent Fix to the fault within a prescribed timeframe. The prescribed timeframes for fault resolution under this service is detailed in the Fault Resolution Schedule set out in Appendix B based on the how critical the fault is. In , in all cases, the required fault location, information gathering, and fault resolution will be the responsibility of Of and will be performed by PARTNER with the reasonable cooperation of TELKOM's staff. (d) Whether a fault is considered "Critical", "Major" or "Minor" will be determined by TELKOM initially but may be adjusted (to be more or less critical) after consultation with With PARTNER.

The Fault Management Service. (a) PARTNER shall provide a fault-management service to TELKOM to correct and rectify faults with the System and/or Sub-system Network in a timely manner (the "Fault Management Service"). (b) A "fault" under this Article shall include all defects, interruptions or disturbances to the System and/or Sub-system Network and the failure of the System and/or Sub-system Network to meet the Technical Specifications. (c) Each time a fault is reported by TELKOM to PARTNER under this service, PARTNER will ensure that it: (i) responds to TELKOM within the prescribed Callback Time; (ii) provides to TELKOM a Temporary Fix to the fault within a prescribed timeframe; and (iii) provides to TELKOM a Permanent Fix to the fault within a prescribed timeframe. The prescribed timeframes for fault resolution under this service is detailed in the Fault Resolution Schedule set out in Appendix B based on the how critical the fault is. In all cases, the required fault location, information gathering, and fault resolution will be the responsibility of and will be performed by PARTNER with the reasonable cooperation of TELKOM's staff. (d) Whether a fault is considered "Critical", "Major" or "Minor" will be determined by TELKOM initially but may be adjusted (to be more or less critical) after consultation with PARTNER.

The Fault Management Service. (a) PARTNER shall provide a fault-management service to TELKOM to correct and rectify faults with the System and/or Sub-system in a timely manner (the "Fault Management Service"). (b) A "fault" under this Article shall include all defects, interruptions or disturbances to the System and/or Sub-system and the failure of the System and/or Sub-system to meet the Technical Specifications. (c) Each time a fault is reported by TELKOM to PARTNER under this service, PARTNER will ensure that it: (i) responds to TELKOM within the prescribed Callback Time; (ii) provides to TELKOM a Temporary Fix to the fault within a prescribed timeframe; and (iii) provides to TELKOM a Permanent Fix to the fault within a prescribed timeframe. The prescribed timeframes for fault resolution under this service is detailed in the Fault Resolution Schedule set out in Appendix B based on the how critical the fault is. In all cases, the required fault location, information gathering, and fault resolution will be the responsibility of and will be performed by PARTNER with the reasonable cooperation of TELKOM's staffStaff. (d) Whether a fault is considered "Critical", "Major" or "Minor" will be determined by TELKOM initially but may be adjusted (to be more or less critical) after consultation with PARTNER.