The Pharmacy Contractor will. Take full responsibility for ensuring compliance with all aspects of the Service Outline and Standards for each element of the service they opt to participate in (Section 6). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of each individual element of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Pharmacy Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA and Service Outline & Standards (Section 6) to be competent to maintain continuity of service. • Ensure the Standard Operating Procedures (SOPs) in place governing each element of the service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of each SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non- judgmental, person-centered and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that no treatment &/or service breaks arise because of failure to pre-order stock, equipment and consumables. A technician/ dispenser should be nominated with responsibility to ensure that sufficient quantities of all medication, equipment and consumables are available at all times. The ADRS Central Pharmacy Team should be contacted without delay if there are any issues obtaining supplies (contact details on Page 2). A quarterly expiry date check must be carried out as a minimum requirement on relevant items. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure the Key Pharmacist utilises the NEO 360 Disulfiram Therapy Module to notify the ADRS Team of missed doses. • Keep and maintain appropriate records, including patient care records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Ensure that only a GPhC registered pharmacist or technician submits claims via the NEO platform. • Ensure staff are able to provide information, advice and signposting when required on a range of harm reduction issues including how to access local treatment services. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Ensure that staff are provided with any updates or changes to the service. • Participate in any local audit processes to the agreed levels. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • An electronic copy of the SLA will be forwarded to the Participating Pharmacy Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Pharmacy Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.
Appears in 1 contract
Samples: Service Level Agreement
The Pharmacy Contractor will. Take full responsibility for ensuring compliance with all aspects of the Service Outline and Standards for each element of the service they opt to participate in (Section 6). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of each individual element of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Pharmacy Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA and Service Outline & Standards (Section 6) to be competent to maintain continuity of service. • Ensure the Standard Operating Procedures (SOPs) in place governing each element of the service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of each SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non- judgmental, person-centered and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that no treatment &/or & / or service breaks arise because of failure to pre-order stock, equipment and consumables. A technician/ dispenser should be nominated with responsibility to ensure that sufficient quantities of all medication, equipment and consumables are available at all times. The ADRS Central Pharmacy Team should be contacted without delay if there are any issues obtaining supplies (contact details on Page 2). A quarterly expiry date check must be carried out as a minimum requirement on relevant items. • Ensure the Key Pharmacist or technician/dispenser informs completes the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure the Key Pharmacist utilises module on the NEO 360 Disulfiram Therapy Module to notify the ADRS Team of missed doses. • Keep and maintain appropriate records, including patient care records to enable verification of platform recording service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposesprovision. • Ensure that only the Key Pharmacist and all pharmacy staff offer a user-friendly, non- judgmental, person-centered and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure that all GPhC registered pharmacist or technician submits claims via Standards are upheld during the NEO platformprovision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Ensure staff are able to provide information, advice and signposting when required on a range of harm reduction issues including how to access local treatment services. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Ensure that staff are provided with any updates or changes Keep and maintain appropriate records, including patient medication records to the serviceenable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levels. • Ensure that all only a GPhC Standards registered pharmacist or technician submits claims via the NEO platform. • Ensure that staff are upheld during provided with any updates or changes to the provision of this service – in particular ensuring that children and vulnerable adults are safeguardedservice. • An electronic copy of the SLA will be forwarded to the Participating Pharmacy Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Pharmacy Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.
Appears in 1 contract
Samples: Service Level Agreement
The Pharmacy Contractor will. Take full responsibility for ensuring compliance with all aspects of the Service Outline and Standards for each element of the service they opt to participate in (Section 6). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of each individual element of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Pharmacy Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA and Service Outline & Standards (Section 6) to be competent to maintain continuity of service. • Ensure the Standard Operating Procedures (SOPs) in place governing each element of the service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of each SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non- judgmental, person-centered and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that no treatment &/or & / or service breaks arise because of failure to pre-order stock, equipment and consumables. A technician/ dispenser should be nominated with responsibility to ensure that sufficient quantities of all medication, equipment and consumables are available at all times. The ADRS Central Pharmacy Team should be contacted without delay if there are any issues obtaining supplies (contact details on Page 2). A quarterly expiry date check must be carried out as a minimum requirement on relevant items. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure the Key Pharmacist utilises the NEO 360 Disulfiram Therapy Module to notify the ADRS Team of missed doses. • Keep and maintain appropriate records, including patient care records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Ensure that only a GPhC registered pharmacist or technician submits claims via the NEO platform. • Ensure staff are able to provide information, advice and signposting when required on a range of harm reduction issues including how to access local treatment services. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Ensure that staff are provided with any updates or changes to the service. • Participate in any local audit processes to the agreed levels. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • An electronic copy of the SLA will be forwarded to the Participating Pharmacy Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Pharmacy Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.national health needs assessments e.
Appears in 1 contract
Samples: Service Level Agreement
The Pharmacy Contractor will. Take full responsibility for ensuring compliance with all aspects of the Service Outline and Standards for each element of the service they opt to participate in (Section 6). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for the provision of each individual element of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Pharmacy Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA and Service Outline & Standards (Section 6) to be competent to maintain continuity of service. • Ensure the Standard Operating Procedures (SOPs) in place governing each element of the service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of each SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non- judgmental, person-centered and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that no treatment &/or service breaks arise because of failure to pre-order stock, equipment and consumables. A technician/ technician/dispenser should be nominated with responsibility to ensure that sufficient quantities of all medication, equipment and consumables are available at all times. The ADRS Alcohol and Drug Recovery Services (ADRS) Central Pharmacy Team should be contacted without delay if there are any issues obtaining supplies (contact details on Page 2). A quarterly expiry date check must be carried out as a minimum requirement on relevant items. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure the Key Pharmacist utilises the NEO 360 Disulfiram Therapy OST Module to notify the ADRS Team of missed doses. • Keep and maintain appropriate records, including patient care records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Ensure that only a GPhC registered pharmacist or technician submits claims via the NEO platform. • Ensure staff are able to provide information, advice and signposting when required on a range of harm reduction issues including how to access local treatment services. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Ensure that staff are provided with any updates or changes to the service. • Participate in any local audit processes to the agreed levels. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • An electronic copy of the SLA will be forwarded to the Participating Pharmacy Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C GGC (CP GG&CGGC). The Participating Pharmacy Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.
Appears in 1 contract
Samples: Service Level Agreement