The RMail Platform forensic Request Sample Clauses

The RMail Platform forensic Request. RMail makes available a process to request a further forensic analysis of any Registered Encryption™ transmission with a status reported as “Inconclusive” or with an “*” if such request is made within five days of the original Registered Receipt™ generation date. The RMail Platform makes available a process to request a further forensic analysis of any Registered Encryption™ transmission with any other encryption status reported, one time per month per customer, if such request is made within five days of the original Registered Receipt™ generation date. Both such requests must be submitted through the RMail Platform support ticket process and are available only if the sender has a valid Enterprise paid support plan. The “further forensic analysis” service has a mean time to complete of 72 hours from request submission.
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