Common use of The Service Standards are Clause in Contracts

The Service Standards are. (i) Vehicle to be inspected within 2 working days of instruction, except in exceptional circumstances, and report submitted by e- mail/fax to instructing CHO within 2 working days of inspection (ii) Vehicle repair time to be based on “Thatcham” times or an agreed computer estimating program if available (iii) Hourly labour rate to be “A reasonable and appropriate figure based on geographic location and bodyshop facilities”. The repair figure should not be influenced by who gave the instructions on the basis that the engineer is independent and not a representative of one or other party. The engineer should negotiate appropriate market discounts to the retail rates charged by a garage including ensuring that all standard market discounts and commissions are passed on to the insurer, including labour, parts, paint and materials and engineer’s fee. The rates should not be out of line with the rates available in the locality in question. (iv) Engineer’s report will record instruction date (v) Repair period (including parts delivery if vehicle unroadworthy) to be agreed with bodyshop at time of vehicle inspection Engineer’s report to identify whether damaged vehicle roadworthy (including consideration of temporary repairs) plus ▪ Number of repair hours agreed ▪ Hourly rate agreed ▪ Repair period agreed (vi) Total loss valuations to be based on appropriate vehicle guides and local knowledge (vii) Engineer’s report to identify where repair cost exceeds 66% of vehicle value or significant delay likely for required parts (viii) Bodyshop to liaise with engineer in event of parts delay or additional work being required. Where required, any follow-up inspection and revised report issued within 3 working days of notification (ix) Repair account checked and submitted to CHO within 2 working days (x) Engineer agrees to and will co-operate with at fault driver’s insurer audit programme

The Service Standards are. (i) Vehicle to be inspected within 2 working days of instruction, except in exceptional circumstances, and report submitted by e- mail/fax to instructing CHO within 2 working days of inspection (ii) Vehicle repair time to be based on “Thatcham” times or an agreed computer estimating program if available (iii) Hourly labour rate to be “A reasonable and appropriate figure based on geographic location and bodyshop facilities”. The repair figure should not be influenced by who gave the instructions on the basis that the engineer is independent and not a representative of one or other party. The engineer should negotiate appropriate market discounts to the retail rates charged by a garage including ensuring that all standard market discounts and commissions are passed on to the insurer, including labour, parts, paint and materials and engineer’s fee. The rates should not be out of line with the rates available in the locality in question. (iv) Engineer’s report will record instruction date (v) Repair period (including parts delivery if vehicle unroadworthy) to be agreed with bodyshop at time of vehicle inspection Engineer’s report to identify whether damaged vehicle roadworthy (including consideration of temporary repairs) plus ▪  Number of repair hours agreed ▪  Hourly rate agreed ▪  Repair period agreed (vi) Total loss valuations to be based on appropriate vehicle guides and local knowledge (vii) Engineer’s report to identify where repair cost exceeds 66% of vehicle value or significant delay likely for required parts (viii) Bodyshop to liaise with engineer in event of parts delay or additional work being required. Where required, any follow-up inspection and revised report issued within 3 working days of notification (ix) Repair account checked and submitted to CHO within 2 working days (x) Engineer agrees to and will co-operate with at fault driver’s insurer audit programme