Common use of The Service Clause in Contracts

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or and/or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network Please note our service relies on power being provided to the rooms within your accommodation where we have active equipment (often called a “comms” or server room). This means in some cases where the power issue is localised, our service will continue to work if you have no power within your unit. However, in limited cases, you equally may not have service where power is available to your room but not the “comms” or server rooms within your accommodation. If making calls or accessing the internet is critical to you when there's a power cut, please make sure you have access to an alternative battery powered technology, such as a mobile phone. 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Backup an unlimited backup service that we offer via Livedrive. 4Backup keeps a copy of your files securely online and lets you view them from any web browser, anywhere. You can install it in minutes and once it’s installed it works in the background to back up your files. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICYPlease note support is not provided in Danish. You may not disrupt the Service. The Service may not be used to access or interfere with computer networking or telecommunications services of any customer, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device that you choose to connect to the Service, including any data stored on that device. We reserve the right to impose transfer-limits on customers who regularly use the Service in an excessive fashion where such usage disrupts the service of other customers. The Service is intended to be used for personal non-commercial purposes. You shall not make the Service available to any third party by any means. It is your responsibility to secure your own computer and systems so that third parties cannot gain access to the Service and use resources without your specific knowledge. There may be content on the Internet or otherwise available through the Service which may be offensive to some individuals or may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly for children. We assume no responsibility for the content contained on the Internet or otherwise available through the Service. You assume the risk of accessing content through the Service, and we, nor any of our employees, agents or suppliers, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. You may not use this Service for anything unlawful, immoral or improper. In addition to the foregoing, in particular, but without limitation, you shall refrain from using the Service for:

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or and/or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES Please note our service relies on power being provided to the rooms within your accommodation where we have active equipment (often called a “comms” or server room). This means in some cases where the power issue is localised, our service will continue to work if you have no power within your unit. However, in limited cases, you equally may not have service where power is available to your room but not the “comms” or server rooms within your accommodation. If making calls or accessing the internet is critical to you when there's a power cut, please make sure you have access to an alternative battery powered technology, such as a mobile phone. 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours support hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICYPricing As the prices of our Service and/or Additional Services depend on the Residence to which we provide our Service and/or Additional Services to, this information is provided in the online signup process. You can also get this information by contacting the Support Email Address. You may not disrupt the Service. The Service may not be used to access or interfere with computer networking or telecommunications services of any customer, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device that you choose to connect to the Service, including any data stored on that device. We reserve the right to impose transfer-limits on customers who regularly use the Service in an excessive fashion where such usage disrupts the service of other customers. The Service is intended to be used for personal non-commercial purposes. You shall not make the Service available to any third party by any means. It is your responsibility to secure your own computer and systems so that third parties cannot gain access to the Service and use resources without your specific knowledge. There may be content on the Internet or otherwise available through the Service which may be offensive to some individuals or may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly for children. We assume no responsibility for the content contained on the Internet or otherwise available through the Service. You assume the risk of accessing content through the Service, and we, nor any of our employees, agents or suppliers, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. You may not use this Service for anything unlawful, immoral or improper. In addition to the foregoing, in particular, but without limitation, you shall refrain from using the Service for:

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. Pricing As the prices of our Service and/or Additional Services depend on the Residence to which we provide our Service and/or Additional Services to, this information is provided in the online signup process. You can also get this information by contacting the Support Email Address. ACCEPTABLE USE POLICYPOLICY DISRUPTION TO THE SERVICE You may not disrupt the Service. The Service may not be used to access or interfere with computer networking or telecommunications services of any customer, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device that you choose to connect to the Service, including any data stored on that device. We reserve the right to impose transfer-limits on customers who regularly use the Service in an excessive fashion where such usage disrupts the service of other customers. The Service is intended to be used for personal non-commercial purposes. You shall not make the Service available to any third party by any means. It is your responsibility to secure your own computer and systems so that third parties cannot gain access to the Service and use resources without your specific knowledge. INAPPROPRIATE USE There may be content on the Internet or otherwise available through the Service which may be offensive to some individuals or may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly for children. We assume no responsibility for the content contained on the Internet or otherwise available through the Service. You assume the risk of accessing content through the Service, and we, nor any of our employees, agents or suppliers, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. You may not use this Service for anything unlawful, immoral or improper. In addition to the foregoing, in particular, but without limitation, you shall refrain from using the Service for:

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. Pricing As the prices of our Service and/or Additional Services depend on the Residence to which we provide our Service and/or Additional Services to, this information is provided in the online signup process. You can also get this information by contacting the Support Email Address. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may at our absolute discretion to provide for support engineers to assist you at your Residence but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device, peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Backup 4Backup an unlimited backup service that we offer via Livedrive. 4Backup keeps a copy of your files securely online and lets you view them from any web browser, anywhere. You can install it in minutes and once it’s installed it works in the background to back up your files. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Backup 4Backup an unlimited backup service that we offer via Livedrive. 4Backup keeps a copy of your files securely online and lets you view them from any web browser, anywhere. You can install it in minutes and once it’s installed it works in the background to back up your files. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices devices, typically by providing an additional 4 device slots (e.g. iPads, games consoles, laptops) BT Sport via ASK4 BT Sport via ASK4 allows you watch BT Sports content in your browser. This service is only accessible from within the Network, you will not be able to view the service from a mobile data connection or from another internet service provider’s network. BT Sport may not be available in all locations. You must use Chrome or Firefox (Firefox version 51 or greater) as your web browser. 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, may at our absolute discretion, discretion to provide for support engineers to assist you at your Residence, Residence but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any Device, peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Backup 4Backup an unlimited backup service that we offer via Livedrive. 4Backup keeps a copy of your files securely online and lets you view them from any web browser, anywhere. You can install it in minutes and once it’s installed it works in the background to back up your files. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY

The Service. The Services shall enable you to connect the Registered Devices to the Internet by either a Wired Connection and/ or by 4Wireless as shall be stated in the Service Information. The Service will not be compatible with or support the use or connection of connected devices such as wireless speakers or printers or the use of TV casting devices. The Service is necessary for you to be able to subscribe to any Additional Services. We aim that the 4Wireless service will be available but cannot guarantee this. The number of Registered Devices depends on our Agreement with the Owner and/or if you subscribe to any Additional Service. This will be confirmed in the Service Information. ADDITIONAL SERVICES 4Network 4Network allows the devices registered to your ASK4 account to be able to communicate with one another over the wired and wireless network within your accommodation. This means that you can connect your devices within your own virtual, private and secure wireless network via the building’s shared infrastructure, facilitating the use of devices like digital media players (e.g e.g. Chromecast), network-enabled printers, wireless speaker systems and Network Attached Storage (NAS) systems. Without enabling 4Network, your wireless devices will be able to connect to the Internet but won’t be able to see or connect with each other. 4Backup 4Backup an unlimited backup service that we offer via Livedrive. 4Backup keeps a copy of your files securely online and lets you view them from any web browser, anywhere. You can install it in minutes and once it’s installed it works in the background to back up your files. 4Connect and 4Connect Plus 4Connect is an add-on service that enables a resident to register and connect multiple devices devices, typically by providing an additional 4 device slots (e.g. iPads, games consoles, laptops) 4Voice 4Voice allows you to make calls over your internet connection. Support We’ll provide assistance by telephone, email, text message or by other means we may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices Please note the service may be used to connect to emergency services by dialling 999 but the connection may not be to the emergency services centre closest to you and the service should not be relied on as the only means of calling emergency services as the functionality of the service depends on the availability of power, the internet connection and other factors outside of our control. Support We’ll provide assistance by telephone, email, text message or by other means we We may determine during Support Hours to enable access to the Service and Additional Services via the Registered Devices We may, at our absolute discretion, discretion to provide for support engineers to assist you at your Residence, but we are not required to do so. We can only support access for Compatible Devices and we cannot provide general support for any Registered Device outside of support to get it to connect to the Services or Additional Services. We cannot provide support for software installed on any Registered Device or any peripheral devices connected to any Registered Device. We cannot assist with any virus, Trojan, Adware or other malicious software infection or any fault arising out of the use of any Registered Device. ACCEPTABLE USE POLICY.