Common use of Training Standards Clause in Contracts

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. •  Provide SNEMT services which are safe and reliable •  Provide SNEMT services which will maximize customer service •  Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: •  A review of applicable laws and regulations •  Defensive and safe driving •  Behind-the-wheel training in all types of vehicles to be operated under this Contract •  Safe vehicle operations •  OoA’s policies and procedures for SNEMT services •  Empathy training - for the proper interaction and transport of older adult passengers •  Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance •  Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices •  Operation of radio equipment (voice and data) in accordance with federal, State and local regulations •  Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals •  Customer service training •  Fare collection and trip counting •  Xxxxxx Xxxxxxxx guide map reading •  Mandatory refresher training for drivers with repeated and accumulated minor infractions •  Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program •  Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract Contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading and use of other mobile map/GPS applications • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. •  Provide SNEMT services which are safe and reliable •  Provide SNEMT services which will maximize customer service •  Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: •  A review of applicable laws and regulations •  Defensive and safe driving •  Behind-the-wheel training in all types of vehicles to be operated under this Contract •  Safe vehicle operations •  OoA’s policies and procedures for SNEMT services •  Empathy training - for the proper interaction and transport of older adult passengers •  Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance •  Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices •  Operation of radio equipment (voice and data) in accordance with federal, State and local regulations •  Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals •  Customer service training •  Fare collection and trip counting •  Xxxxxx Xxxxxxxx guide map reading •  Mandatory refresher training for drivers with repeated and accumulated minor infractions •  Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program •  Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: 620302D3-07E0-4A50-8C87-DF51B4EE0FE4 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: C5D8E3D8-60B9-4EEE-99F5-398C4C9248C0 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. •  Provide SNEMT services which are safe and reliable •  Provide SNEMT services which will maximize customer service •  Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: •  A review of applicable laws and regulations •  Defensive and safe driving •  Behind-the-wheel training in all types of vehicles to be operated under this Contract •  Safe vehicle operations •  OoA’s policies and procedures for SNEMT services •  Empathy training - for the proper interaction and transport of older adult passengers •  Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance •  Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices •  Operation of radio equipment (voice and data) in accordance with federal, State and local regulations •  Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals •  Customer service training • DocuSign Envelope ID: C69824CB-EF56-44EA-A2AE-22F9123E20DA  Fare collection and trip counting •  Xxxxxx Xxxxxxxx guide map reading •  Mandatory refresher training for drivers with repeated and accumulated minor infractions •  Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program •  Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: 04598505-6C1B-46B2-976C-86EEE378AEA4 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: 8F0E4DB3-A5A7-42C5-AFEE-FC5805072818 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. •  Provide SNEMT services which are safe and reliable •  Provide SNEMT services which will maximize customer service •  Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: •  A review of applicable laws and regulations •  Defensive and safe driving •  Behind-the-wheel training in all types of vehicles to be operated under this Contract •  Safe vehicle operations •  OoA’s policies and procedures for SNEMT services •  Empathy training - for the proper interaction and transport of older adult passengers •  Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance •  Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices •  Operation of radio equipment (voice and data) in accordance with federal, State and local regulations •  Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals •  Customer service training • DocuSign Envelope ID: 5C4EC817-72A3-4CC4-B2F1-FA9CF4EC49CF  Fare collection and trip counting •  Xxxxxx Xxxxxxxx guide map reading •  Mandatory refresher training for drivers with repeated and accumulated minor infractions •  Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program •  Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. •  Provide SNEMT services which are safe and reliable •  Provide SNEMT services which will maximize customer service •  Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: •  A review of applicable laws and regulations •  Defensive and safe driving •  Behind-the-wheel training in all types of vehicles to be operated under this Contract •  Safe vehicle operations •  OoA’s policies and procedures for SNEMT services •  Empathy training - for the proper interaction and transport of older adult passengers •  Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance •  Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices •  Operation of radio equipment (voice and data) in accordance with federal, State and local regulations •  Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals •  Customer service training • DocuSign Envelope ID: E698D8F8-A9B3-46FA-8AD3-BAC2DD2BC10F  Fare collection and trip counting •  Xxxxxx Xxxxxxxx guide map reading •  Mandatory refresher training for drivers with repeated and accumulated minor infractions •  Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program •  Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: 57F96789-E202-4977-9F2C-F7BB3D524B90 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs

Training Standards. a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training DocuSign Envelope ID: A6A3E017-8D27-4856-8392-1DDF17A70866 • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs