Training Standards. a. To ensure that all Agents are prepared to serve both the individual Exchange and CCSB, Agency shall ensure that its Agents who carry out consumer assistance functions complete training in order to receive access to CalHEERS and perform consumer assistance functions. Training shall include the subjects as set forth below. The Exchange may require Agents to receive additional training on any relevant subject after completing initial training to obtain certification. The completion of such training is a condition to remaining certified with the Exchange. Initial training shall include the following subject areas:
Appears in 3 contracts
Samples: Agent Agreement, Agent Agreement, Agent Agreement
Training Standards. a. To ensure that all Agents are prepared to serve both the individual Exchange and CCSB, Agency shall ensure that its all Agents who carry out consumer assistance functions shall complete training in the following subjects in order to receive access to CalHEERS and the CCSB Agent Portal and perform consumer assistance functions. Training shall include the subjects as set forth below. The Exchange may require Agents to receive additional training on any relevant subject after completing initial training to obtain certification. The completion of such training is a condition to remaining certified with the Exchange. Initial training shall include the following subject areas:
Appears in 2 contracts
Samples: Non Monetary Agreement, Non Monetary Agreement
