Common use of Travel Assistance Service Clause in Contracts

Travel Assistance Service. The travel assistance firm provides travel assistance services 24 hours a day, 365 days a year, to any insured person making such a request, anywhere in the world, except in countries at war or covered by a warning to travellers making it materially impossible for the travel assistance firm to intervene. a) Cash advances for expenses covered by travel insurance. Thereafter, the travel assistance firm claims reimbursement of the incurred expenses from the public hospital insurance and health insurance plans of the province of residence of the insured person and from the Insurer. b) In the event of accident or illness abroad, the travel assistance firm provides any necessary medical information in the form of simple advice and information, as well as the contact details for a medical facility. If necessary, the travel assistance firm facilitates the insured person’s admission into an appropriate clinic or hospital. c) Subject to this contract, in the event that the insured person has an accident or contracts an illness outside her province of residence and as soon as it receives notice thereof, the travel assistance firm arranges the necessary contacts between its medical service, the attending physician and the family physician, if applicable, in order to make the best decisions for the situation. d) The travel assistance firm transmits urgent messages when the insured person is unable to do so herself. e) As far as possible, the travel assistance firm sends prescription drugs that are essential to the continuation of a treatment in progress, if they or their equivalent cannot be obtained on-site. In any case, the insured person pays for the prescription drugs, which are then reimbursed by the Insurer, if eligible. f) On presentation of receipts, the travel assistance firm reimburses the insured person for telephone and other communication expenses incurred to gain access to its services in the event of difficulties encountered abroad. g) At the request of the insured person, the travel assistance firm provides all necessary information, in the case of major problems during the insured person’s trip, as a result of loss of her passport, visa, credit card, etc. h) The travel assistance firm offers a multilingual telephone interpreting service to the insured person encountering difficulties abroad. i) If the insured person is the subject of legal proceedings as a result of a traffic accident, a violation of any road safety code or any other civil offence, the travel assistance firm helps by providing lawyers’ names.