Tribe’s Responsible Gambling Program Components Sample Clauses

Tribe’s Responsible Gambling Program Components. At a minimum, the Tribe’s Responsible Gambling Program shall include the following: (1) The Casino shall provide information to its guests through signage, pamphlets, and an Internet website that describe the symptoms of problem gambling. Informational brochures shall be available throughout the Casino that discuss how a person knows that he or she has a gambling problem and the ramifications of such a problem in terms of family, friends and social obligations. The brochures shall provide a hotline number that is available to call 24 hours each day, including the Council on Compulsive Gambling of California’s 24-hour free and confidential Helpline, which offers problem gamblers and their families’ information and referral to self-help and professional services. (2) All appropriate Casino employees shall receive training in the identification of problem gambling. Employees shall offer customers information about available problem gambling resources when signs of problem gambling are evident. (3) The Casino shall maintain a Self-Exclusion Policy whereby patrons may request a halt to casino promotional mailings, check cashing privileges, and player club privileges. A patron may also request to be physically excluded from the Casino. Procedures shall be established that allow problem gamblers to assume the responsibility of excluding themselves from any form of gambling at the Casino. These procedures shall outline the steps involved in the initiation of a Self- Exclusion Form, and provide for the processing and retention of the Self- Exclusion Form, patron’s return and patron’s reinstatement process. (4) The Casino shall maintain an Involuntary Exclusion Policy whereby a patron may be involuntarily subjected to the same provisions associated with the Self- Exclusion Policy, for purposes of preventing the patron’s problem gambling. (5) The Casino shall take special measures to prevent underage gambling including, at a minimum: (a) appropriate signage, detailing the age limit and possible penalties, shall be posted at all Casino entrance points; (b) Casino floor personnel shall be instructed to contact Casino Security when they suspect that a minor is gambling; and (
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