Common use of Trouble Ticket Handling Clause in Contracts

Trouble Ticket Handling. A trouble ticket number from Sprint's automated ticketing system will be provided to the Customer help desk that reports the trouble. For each trouble report, Xxxxxx will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. Sprint will not close a trouble ticket until Customer has been notified that the problem has been corrected.

Trouble Ticket Handling. A trouble ticket number from Sprint's automated ticketing system will be provided to the Customer help desk that reports the trouble. For each trouble report, Xxxxxx Sprint will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. Sprint will not close a trouble ticket until Customer has been notified that the problem has been corrected.

Trouble Ticket Handling. A trouble ticket number from Sprint's automated ticketing system will be provided to the Customer help desk Customer’s designated point of contact that reports the trouble. For each trouble report, Xxxxxx will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. Sprint will not close a trouble ticket until Customer has been notified that the problem has been corrected.

Trouble Ticket Handling. A trouble ticket number from Sprint's automated ticketing system will be provided to the Customer help desk Customer’s designated point of contact that reports the trouble. For each trouble report, Xxxxxx will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration corrective actions. Sprint will also escalate Trouble Tickets on a standard schedule based upon Trouble isolation and repair times. Sprint will not close a trouble ticket opened by Customer until Customer has been notified that the problem has been corrected.