Sprint Responsibilities. The parties’ performance obligations for the Services and the Software Products is predicated upon the mutual cooperation and provision of confidential and other information, testing, and feedback from both parties. Both Parties will cooperate in good faith to timely provide information, testing and feedback, as set forth herein. Should either party fail to perform any of its obligations, other party shall not be responsible for any delay, cost increase or other consequences due to such failure and any deadline that is affected by any such failure shall be extended by an amount of time equal to the length of such failure. Sprint will provide Service Provider with notice of new Sprint Provided Content to be included in the Sprint Services reasonably in advance of the date such Sprint Provided Content is to be made available to Users. Notwithstanding the foregoing, for live content, Sprint will provide Service Provider with at least one month notice to prior to date of launch, and for other Sprint Provided Content, Sprint will provide Service Provider with at least one week prior notice. Sprint will inform the Sprint Content Providers that Service Provider is a 3rd party hosting contractor and is authorized to provide services for Sprint regarding the Sprint Content Providers and receive the Sprint Provided Content for distribution through the Sprint Services. Service Provider shall notify Sprint of any communications with the Sprint Content Providers other than day to day communication regarding Service Provider’s hosting of the applicable channels (including but not limited to, insertion of advertising, cross selling of content and changes to the user interface). Sprint shall require the Sprint Content Providers to cooperate with Service Provider and provide any information as reasonably needed by Service Provider to host the Sprint Provided Content. If available, Sprint Content Providers will provide Service Provider with one hour of “evergreen content” to be used by Service Provider in the event that a force majuere event prevents such Sprint Content Provider from delivering their content to Service Provider.
Sprint Responsibilities. Sprint will use commercially reasonable efforts to provide all of the following: A. Two hour Response Time, remote or on-site, for a Level 3 Outage. B. Access to the Sprint TAC by phone during Covered Hours. C. Sprint TAC services in accordance with recognized industry and/or manufacturer standards. D. Work-around solutions to reported Software problems as the result of Level 3 outages using generally accepted industry practices. E. Provision of necessary parts, if Customer has selected a service plan that covers parts. 3.2.
Sprint Responsibilities. A. Perform the CIRS as outlined in the Service Description.
B. Conduct conference calls between Sprint, its agents, and Customer at mutually agreed-upon intervals.
C. Meet with Customer to review final HNA report.
Sprint Responsibilities. 5.1 Sprint will perform work as described in a signed Sprint Statement of Work (SOW) in a good workmanlike manner, satisfying at least generally accepted practices or procedures. Sprint warrants that none of its referred or assigned employees are unauthorized aliens as defined in the Immigration Reform and Control Act of 1986.
5.2 Sprint will perform work during normal business hours (8AM – 5PM, local time, Monday – Friday), unless otherwise stated in the SOW.
5.3 Sprint is not liable for direct damages related to network security breaches, intrusions (including denial of service, hackers, holes/worms, and other software deficiencies), or equipment damages that occur in the course of performing the Sprint Plus Service.
5.4 Sprint will provide standard customer service support for Sprint Plus Services.
Sprint Responsibilities. Sprint will perform the following services:
A. A site survey (if required);
B. Provide a list of requirements and a Customer pre-installation checklist
C. Install the equipment and software necessary to initiate DSL
Sprint Responsibilities. 5.1 Service Levels — See Exhibit B.
5.2 Reports and Meetings
5.3 Roles and Responsibilities — See Exhibit C NewCo will be responsible for the following:
Sprint Responsibilities. Sprint will perform the following services:
Sprint Responsibilities. Sprint will use commercially reasonable efforts to provide all of the following:
A. All Equipment:
(1) Two-hour Response Time, remote or on-site, for Major Outages reported during Covered Hours.
(2) Next-business-day Response Time, remote or on-site, for Major Outages reported outside Covered Hours and for all Minor Outages if both the call and determination that service is required has been made before 4:00 p.m. local time the prior day.
(3) Parts, labor, and material required to maintain Equipment in compliance with manufacturer's service specifications. Sprint will support all active software provided by the Equipment manufacturer. Replacement parts will be, at Sprint's sole discretion, either new or of like-new quality. If Customer purchases an option for enhanced delivery for replacement parts, Sprint will supply the parts according to manufacturer guidelines regarding availability in that geographical area.
(4) Installation and configuration of all mandatory manufacturer-supplied, manufacturer-supported Maintenance Releases associated with the Equipment to correct a reported outage or service issue.
(5) Equipment configuration and troubleshooting support by telephone, facsimile, or electronic mail.
(6) Work-around solutions to reported Software problems.
(7) If, in responding to a Major or Minor Outage, Sprint identifies a malfunction in Vendor Serviced Equipment, Sprint will promptly pass the service issue to the Equipment manufacturer or other manufacturer-approved third party for resolution.
(8) Optional Services, as identified by a separate pricing entry in the Agreement:
(a) Nortel Software Release Subscription Service. Sprint will provide software upgrades to Customer’s Nortel Equipment, as further specified in the Software Release Subscription Service Annex.
Sprint Responsibilities. Sprint will exercise commercially reasonable efforts to timely communicate and make effective any change in carrier services or change in carriers Customer may request. Sprint will also exercise commercially reasonable efforts to timely make any change in Services Customer may request.
Sprint Responsibilities. 4.1 Statement of Work (SOW). Sprint will develop a SOW (as described in Section 3.1 above) with Customer which will include an Implementation plan, technical network design plans, and installation requirements.
4.2 24x7x365 Trouble Reporting - Sprint will provide a Managed Voice Services ("MVS") operation center which will serve as Customer’s single point of contact for alarms and normal Service activation activities and for Troubles associated with the SCC Service, 24 hours per day, 7 days per week, 365 days a year (24x7x365).
