Common use of Turnaround Time Clause in Contracts

Turnaround Time. 5.1 If the Client is using Spheris voice dictation system, TAT is measured from the time a dictation is ended (phone is hung up) until the finished document is delivered back to the Client, ready for printing. If Spheris is extracting from a Client-owned dictation device, TAT is measured from the time the dictation is extracted into the Spheris system until the finished document is delivered back to the Client, ready for printing. Dictation that is unintelligible (other than that due to system failure at HSIPL’s end) resulting in the work being sent to a collaborator or technical service personnel is exempt from TAT requirements. Dictation that is not properly signed off, multiple dictations, refusal of dictator to make proper use the system or other dictator errors are exempt from TAT requirements. 5.2 Each Job must be returned to the Client within the Turnaround Time specified in respect of the Client and the Work Type. HSIPL shall also complete the Stat Jobs within the Turnaround Time stipulated by the Client in respect of each Stat Job. HSIPL agrees to route the Stat Jobs to the next available transcriptionist and/or editor for immediate processing. Furthermore, should a Job, whether a Stat Job or otherwise, require proofreading in the US, then the Job must be delivered back to Spheris with sufficient time remaining so that Spheris can proofread the Job and still return the Job to the Client within the required TAT. HSIPL and Spheris shall mutually agree upon the required time for delivery for each Client. Unless otherwise mutually agreed, the Transcription TAT for Jobs requiring proofreading by Spheris shall be one half of the Job TAT specified by the Client. 5.3 HSIPL commits to deliver Transcribed Jobs to Spheris within its contracted time requirements with the Client not less than 95% of the time (measured monthly as a percentage of Lines delivered within the time periods required by the terms of this Agreement), with no greater than 1% of all reports being delivered more than 24 hours overdue. This is a standard with adjustments for the following factors: 1) Edits do not count in the return times 2) Dictation issues caused by the Client or its dictation system supplier 3) Force Majeure 4) Clients that allow more turn-around-time will have their TAT adjusted Notwithstanding the foregoing, the parties may agree to more stringent TAT terms where TAT requirements of any applicable Client are more stringent than identified above. In such cases, Spheris agrees to provide HSIPL with 30 days notification of such additional TAT requirements.

Turnaround Time. 5.1 If the Client is using Spheris voice dictation system, TAT is measured from the time a dictation is ended (phone is hung up) until the finished document is delivered back to the Client, ready for printing. If Spheris is extracting from a Client-owned dictation device, TAT is measured from the time the dictation is extracted into the Spheris system until the finished document is delivered back to the Client, ready for printing. Dictation that is unintelligible (other than that due to system failure at HSIPLSIPL’s end) resulting in the work being sent to a collaborator or technical service personnel is exempt from TAT requirements. Dictation that is not properly signed off, multiple dictations, refusal of dictator to make proper use the system or other dictator errors are exempt from TAT requirements. 5.2 Each Job must be returned to the Client within the Turnaround Time specified in respect of the Client and the Work Type. HSIPL SIPL shall also complete the Stat Jobs within the Turnaround Time stipulated by the Client in respect of each Stat Job. HSIPL SIPL agrees to route the Stat Jobs to the next available transcriptionist and/or editor for immediate processing. Furthermore, should a Job, whether a Stat Job or otherwise, require proofreading in the US, then the Job must be delivered back to Spheris with sufficient time remaining so that Spheris can proofread the Job and still return the Job to the Client within the required TAT. HSIPL SIPL and Spheris shall mutually agree upon the required time for delivery for each Client. Unless otherwise mutually agreed, the Transcription TAT for Jobs requiring proofreading by Spheris shall be one half of the Job TAT specified by the Client. 5.3 HSIPL SIPL commits to deliver Transcribed Jobs to Spheris within its contracted time requirements with the Client not less than 95% of the time (measured monthly as a percentage of Lines delivered within the time periods required by the terms of this Agreement), with no greater than 1% of all reports being delivered more than 24 hours overdue. This is a standard with adjustments for the following factors: 1) Edits do not count in the return times 2) Dictation issues caused by the Client or its dictation system supplier 3) Force Majeure 4) Clients that allow more turn-around-time will have their TAT adjusted Notwithstanding the foregoing, the parties may agree to more stringent TAT terms where TAT requirements of any applicable Client are more stringent than identified above. In such cases, Spheris agrees to provide HSIPL SIPL with 30 days notification of such additional TAT requirements.

Turnaround Time. 5.1 If the Client is using Spheris HS voice dictation system, TAT is measured from the time a dictation is ended (phone is hung up) until the finished document is delivered back to the Client, ready for printing. If Spheris HS is extracting from a Client-owned dictation device, TAT is measured from the time the dictation is extracted into the Spheris HS system until the finished document is delivered back to the Client, ready for printing. Dictation that is unintelligible (other than that due to system failure at HSIPL’s 's end) resulting , that has unintelligible voice at results in the work being sent to a collaborator or technical service personnel is exempt from TAT requirements. Dictation that is not properly signed off, multiple dictations, dictation refusal of dictator to make proper properly use the system or other dictator errors are exempt from TAT requirements. 5.2 Each Job must be returned to the Client Client, within the Turnaround Time specified in respect of the Client and the Work Type. HSIPL shall also complete the Stat Jobs within the Turnaround Time stipulated by the Client in respect of each Stat Job. HSIPL agrees to route the Stat Jobs to the next available transcriptionist transcriptionists and/or editor for immediate processing. Furthermore, should a Job, ; whether a Stat Job or otherwise, require proofreading in the US, then the Job must be delivered back to Spheris HS with sufficient time remaining so that Spheris HS can proofread the Job and still return the Job to the Client within the required TAT. HSIPL and Spheris HS shall mutually agree upon the required time for delivery for each Client. Unless otherwise mutually agreed, the Transcription TAT for Jobs requiring proofreading by Spheris HS shall be one one-half of the Job TAT specified by the Client. 5.3 HSIPL commits to deliver Transcribed Jobs to Spheris HS within its contracted time requirements with the Client not less than 95% of the time (measured monthly as a percentage of Lines delivered within the time periods required by the terms of this Agreement), with no greater than 1% of all reports being delivered more than 24 hours overdue. This is a standard with adjustments for the following factors: 1) Edits do not count in the return times times 2) Dictation issues caused by the Client or its dictation system supplier supplier 3) Force Majeure Majeure 4) Clients that allow more turn-aroundturnaround-time will have their TAT adjusted Notwithstanding the foregoing, the parties may agree to more stringent TAT terms where TAT requirements of any applicable Client customer are more stringent than identified above. In such cases, Spheris HS agrees to provide HSIPL with 30 days days' notification of such additional TAT requirements.