Undercharging & overcharging. (a) If we undercharge you for any reason (including where the Meter has been found to be defective) we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event we will require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged.
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