Reviewing your xxxx x. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
b. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
c. If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. the portion of the bill that you do not dispute; or
ii. an amount equal to the average of your bills in the last 12 months.
Reviewing your xxxx. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Reviewing your xxxx x. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
b. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid. Customers in Victoria are not required to pay for a meter check or test in advance.
c. If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. the portion of the bill that you do not dispute; or
ii. an amount equal to the average of your bills in the last 12 months.
Reviewing your xxxx. (a) If you disagree with the amount you have been charged, you can ask us to review your xxxx in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the xxxx. You will be liable for the cost of the check or test and we may request payment in advance (except if the premises are in Victoria). However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the xxxx that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your xxxx. Please review your bills carefully. If you believe there are any issues with a xxxx, such as an incorrect discount or meter type, please let us know as soon as you can. Alternatively, if you’d like us to review your xxxx, just ask – again, be sure to do so as soon as you can. We’ll let you know the result in accordance with our standard complaints procedures (see clause 34 for more details). While your xxxx is being reviewed, you’ll still need to pay any amount we ask you to (in accordance with the Regulatory Requirements) by the Due Date. You must also pay any future bills by the Due Date. You can ask to have your meter tested as part of the review. We may ask you to pay the cost of the meter test before we arrange it. For Small Customers, if the test finds that the meter or meter data is faulty or incorrect we’ll refund any amount you’ve paid for the test (or set this off against any outstanding amount on your xxxx). If the review finds the xxxx is correct, you must pay the unpaid amount. If the review finds the xxxx is incorrect, we’ll correct the xxxx under review. Unless one of the exceptions below applies, if you’re undercharged (which includes not being charged), you’ll only have to pay the amounts that should have been charged in the twelve months before we notify you of the undercharge. The exceptions are: for Other Customers, in which case we can recover all amounts undercharged so long as it is not unreasonable to do so; or if the undercharging is not because of our error, defect or default or that of your Distributor (including where your meter is found to be defective or your tariff is changed due to incorrect information provided by you), in which case we can recover all amounts undercharged and may also charge you interest to cover costs or losses we incur as a result of the undercharging as long as it is not prohibited by the Regulatory Requirements. If you ask us to and we have the data, we will give you your Billing Data. If you request Billing Data: for a period less than the previous two years and no more than once a year; or in relation to a dispute with us, we will not charge you for providing the data. Otherwise we may ask you to pay a reasonable charge.
Reviewing your xxxx. (a) If you disagree with the amount you have been charged, you can ask us to review your xxxx in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we will arrange for the MSSL to check the meter reading, or metering data, or for a test of the meter in reviewing the xxxx. You will be liable for the cost of the check or test and we may request payment in advance.
(c) During the period your xxxx is reviewed, you will be required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the xxxx that you do not dispute; or
(ii) an amount equal to the average of your bills in the last twelve (12) months or adjusted for the available months if twelve (12) months of your bills are not available to us.
Reviewing your xxxx. (a) If you disagree with the amount you have been charged, you can ask us to review your xxxx in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the Meter reading or metering data or for a test of the Meter in reviewing the xxxx. You will be liable for the cost of the check or test and we may request payment in advance. However, if the Meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the xxxx that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
(d) If, after our review of the xxxx:
(i) the xxxx is found to be correct, you must pay us the unpaid amount; or
(ii) the xxxx is found to be incorrect, we will adjust the xxxx in accordance with clause 15.1 or 15.2 (as applicable).
Reviewing your xxxx x. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
b. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Reviewing your xxxx. 11.1 Please review your bills carefully. If you believe there are any issues with a xxxx, such as an incorrect Feed-in Tariff, please let us know as soon as you
(a) affect your or our accrued rights or obligations under the Agreement; or
(b) end your Electricity Agreement.
Reviewing your xxxx. (a) If you disagree with the amount you’ve been charged, you can ask us to review your xxxx in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we are required to arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the xxxx. You’ll be liable for the cost of the check or test and we may ask for payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. The portion of the xxxx that you don’t dispute; or
ii. An amount equal to the average of your bills in the last 12 months.
(a) You may lodge a dispute with the Ombudsman after completion of your review if you are not satisfied with the decision of the review
