Common use of Understand/ Verify the Customer Life Cycle Management Clause in Contracts

Understand/ Verify the Customer Life Cycle Management. process by performing a walkthrough of the following processes and their underlying systems • Customer acquisition • Provisioning of the subscriber in authentication, billing and SMS system • Bouquet / Subscriber Package change request process • Customer Retention process, if any • Deactivation and churn process

Understand/ Verify the Customer Life Cycle Management. process by performing a walkthrough of the following processes and their underlying systems • · Customer acquisition • · Provisioning of the subscriber in authentication, billing and SMS system • Bouquet · Scheme / Subscriber Package bouquet change request process • · Customer Retention process, if any • · Deactivation and churn process