Common use of UNM IT Responsibilities in Support of the Service Clause in Contracts

UNM IT Responsibilities in Support of the Service. ‌ UNM IT responsibilities and/or requirements in support of this SLA include: • Gather, document and translate UNM requirements as it relates to Enterprise IT Vendor Relationship Management; • Coordinate with legal, purchasing and external entities as necessary; • Management of strategic sourcing requirements; • Friendly, courteous and efficient service; • Support services via UNM IT Service Desk; • Prompt referral of any inquiries/complaints to the appropriate responsible team; • Continuous effort to develop and improve services for all service users;

UNM IT Responsibilities in Support of the Service. ‌ UNM IT responsibilities and/or requirements in support of this SLA include: • Gather Web access to include service catalog, document and translate UNM requirements as it relates to Enterprise IT Vendor Relationship Managementbilling portal, self-service portal; • Coordinate with legal, purchasing and external entities as necessary; • Management of strategic sourcing requirements; •  Friendly, courteous and efficient service; •  Support services via UNM IT Service Desk; •  Prompt referral of any inquiries/complaints to the appropriate responsible team; •  Continuous effort to develop and improve services for all service users;.  Meet response times associated with the priority assigned to incidents and Service Requests;  Generate reports on service level performance.