Specific Service Levels. This section intentionally left blank.
Specific Service Levels. Uptime 99.9%.
Specific Service Levels. • Database(s) will be delivered within 20 UNM business days of scheduled start date; • Quarterly review of memory and Central Processing Unit (CPU) utilization to “right-size” the database(s).
Specific Service Levels. 99.9% availability for hosted environment (cPanel, Softaculous), subject to scheduled updates and maintenance.
Specific Service Levels. Software for pickup will be available within 2 business days after the order is received.
Specific Service Levels. Targeted uptime for service is at 99.9%.
Specific Service Levels. 228 E.3 - Mission Critical Services............................................ 239 E.4 - Critical Events...................................................... 242 SCHEDULE F -- INCENTIVES AND FEE REDUCTIONS.................................. 243 SCHEDULE G -- KEY PERSONNEL AND APPROVED SUBCONTRACTORS...................... 246 G.1 State Key Personnel................................................... 246 G.2 Provider Key Personnel................................................ 246 G.3 Approved Subcontractors............................................... 246 SCHEDULE H -- PARTICIPATING DEPARTMENTS...................................... 247 SCHEDULE I -- MANAGED CONTRACTS.............................................. 249 SCHEDULE J -- CURRENT PROJECTS AND TECHNOLOGY INITIATIVES.................... 251 Table J.1.................................................................. 251 Table J.2.................................................................. 252 SCHEDULE K -- PAGING COVERAGE CHART.......................................... 260 SCHEDULE L -- CELLULAR COVERAGE CHART........................................ 261 SCHEDULE M -- SECURITY PROCEDURES............................................ 262 SCHEDULE N -- REQUIREMENTS PROJECTIONS....................................... 265 This COMPREHENSIVE TELECOMMUNICATIONS SERVICE AGREEMENT is entered into as of the Contract Signing Date, by and between ALASKA COMMUNICATIONS SYSTEMS GROUP, INC., a Delaware corporation, with corporate offices at 510 L Street, Suite 500, Anchorage, Alaska 99501, and the STATE OF AXXXXX.
Specific Service Levels. Ensure bi-weekly walk-through by UNM IT to observe condition of Customer’s devices; Provide HVAC units support by quarterly maintenance and bi-monthly reliability checks, as well as soft water tank cooling support supported by monthly maintenance; Manage FM-200 fire suppression system providing alert/reset/abort functionality, supported by bi- annual maintenance; Weekly general cleanings of room interior (e.g., dusting, removing dirt and debris).
Specific Service Levels. Specific Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.
Specific Service Levels. Uptime for service is at 99.9%; • Port activation request (PAR) fullfilled within 3 business days provided infrastructure allows; • Resolve network equipment failures within 2 business days.
