Service Level Performance Sample Clauses

Service Level Performance. 2.2.1 General Service Levels‌ This section intentionally left blank.
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Service Level Performance. 2.2.1 General Service Levels
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Service Level Performance. BCC Finance will set a target of 99% for Service availability for key services, within published available times. Individual performance exceptions will be identified and investigated to promote continuous improvement within our service. Strategic Review Meetings between the BLEP and the BCC will be held every 3 months to review the service. Performance will be monitored by BLEP – regular core operational meetings. Performance will be monitored by BCC Finance – regular core operational meetings and reports
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Service Level Performance. We strive to maintain high uptime outside of maintenance windows; however misconfigured sites can lead to uncontrolled outages. Users should check all custom coding, file/directory permissions, and .htaccess configurations before reporting issues with their sites.
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Service Level Performance a. Availability: The Service Provider commits to a website uptime of 99.9% outside of scheduled maintenance windows. b. Response Time: Support requests shall be acknowledged within 24 - 48 Hours during business hours. Critical issues will be addressed with a response time of 3 Hours c. Resolution Time: Efforts will be made to resolve issues as quickly as possible, with a target resolution time based on the severity of the issue: Critical: within 24 Hours | High: within 3 Days | Normal: within 5 Days
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Service Level Performance 
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Related to Service Level Performance

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Work Performance All work in performance of this Lease shall be done by skilled workers or mechanics and shall be acceptable to the RECO. The RECO may reject the Lessor’s workers 1) if such are unlicensed, unskilled, or otherwise incompetent, or 2) if such have demonstrated a history of either untimely or otherwise unacceptable performance in connection with work carried out in conjunction with either this contract or other Government or private contracts.

  • School Performance The School shall achieve an accountability designation of Good Standing or Honor on each of the three sections of the Performance Framework. In the event the School is a party to a third party management contract which includes a deficit protection clause, the School shall be exempt from some or all measures within the financial portion of the Performance Framework. In accordance with Charter School Law, the Authorizer shall renew any charter in which the public charter school met all of the terms of its performance certificate at the time of renewal.

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Contract Performance C19.1 The Contractor shall ensure that: C19.1.1 the Goods conform in all respects with the Specification and, where applicable, with any sample or performance demonstration approved by the Authority; C19.1.2 the Goods operate in accordance with the relevant technical specifications and correspond with the requirements of the Specification and any particulars specified in the Contract; C19.1.3 the Goods conform in all respects with all applicable Laws; and C19.1.4 the Goods are free from defects in design, materials and workmanship and are fit and sufficient for all the purposes for which such Goods are ordinarily used and for any particular purpose made known to the Contractor by the Authority.

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