Common use of Unplanned Outages Clause in Contracts

Unplanned Outages. Upon detection of an unplanned outage, relevant NOCs must be notified. At the time of notification, the outage could have ceased to exist or could still be persisting. In cases where the outage has ceased to exist, the NOCs will note the occurrence, duration and details of the failure. Immediate action must be taken to localise the fault causing the failure (and consequently identify which Party is responsible for clearing the fault where this is unclear at first) in cases where the outage persists. Relevant NOCs must be informed every hour for Service Affecting Faults and every three hours for other faults, or at mutually agreed upon intervals, thereafter by the responsible Party of the progress of the repair until restoration of full service whereupon the NOC will note the outage duration and details of the failure and inform the other Party of the rectification of the fault.