Unplanned Outages. The Service Provider will communicate unplanned outages as time permits, to the first available Customer contact by phone (or, if unavailable, email) within two hours of the outage.
Appears in 3 contracts
Samples: Service Agreement, Service Level Agreement, Service Agreement
Unplanned Outages. The Service Provider will communicate unplanned outages as time permits, to the first available Customer customer contact by phone (or, or email if unavailable, emailnot available) within two hours of the outage.
Appears in 1 contract
Samples: Service Agreement