Unplanned Outages. The Service Provider will communicate unplanned outages as time permits, to the first available Customer contact by phone (or, if unavailable, email) within two hours of the outage.
Appears in 3 contracts
Samples: Service Level Agreement (Sla), Physical Co Location Service Level Agreement, Managed Storage Service Level Agreement (Sla)
Unplanned Outages. The Service Provider will communicate unplanned outages as time permits, to the first available Customer customer contact by phone (or, or email if unavailable, emailnot available) within two hours of the outage.
Appears in 1 contract
